Customer Service Representative-WAH

Job Description

Job Description

Description:

Location Requirement: Candidates must currently reside within the McAllen, Mission, Pharr, Edinburg, Harlingen or Brownsville, Texas areas in order to be considered for this position.

Summary: Axon River is seeking Customer Service Representatives to join the team! CSRs will provide inbound or outbound call support to our various clients. CSRs are expected to provide exceptional customer service while following protocols and guidelines. They will use various web-based systems to answer customer inquiries. Responsibilities may include:

Essential Duties:

Answer customer inquiries with professional courtesy, giving exceptional customer service to each customer, based on client specific instruction.

Document each customer’s inquiry information into a database.

Verify customer’s information, making corrections and updates as needed.

Actively listen to recognize opportunities to offer additional information to callers, ensuring the caller and client has received the best customer service experience possible.

Follow-up with callers as necessary.

Use statistical contact center data to make improvements to performance.

Outbound calling for surveying to obtain client specific information.

Shift and Schedule adherence

High School Diploma or GED

Knowledge of how to operate a computer, use internet search engines, and navigate multiple windows/tabs

Prior call center or customer service experience highly desired

Effective verbal and written communication skills

Ability to multi-task, operate a computer, and utilize specialized telephone systems

Ability to multi-task

Ability to sit for extended periods of time

Candidates must meet the following requirements to work from home:

Must have the ability to provide a non-cellular high speed internet service such as Fiber, DSL, or cable modems for a home office.

Must be able to meet the minimum internet speed requirements for specific program

Hotspots, satellite and wireless internet service is NOT allowed for this role.

Willing to use webcam or video features during training and production

Conditions of Employment:

Successful completion of pre-hire testing

Successful completion of background check is required for this position.

Must be able to provide proof of education such as high school diploma, GED, or college transcripts/diploma

Must be able to provide proof two valid, in date forms of ID

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disability to perform the essential duties listed above.

Location Requirement: Candidates must currently reside within the McAllen, Mission, Pharr, Edinburg, Harlingen or Brownsville, Texas areas in order to be considered for this position.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.