Senior Product Manager, PBM Member Experience

Senior Product Manager, PBM Member Experience

New York, NY or Remote

About The Role

At Rightway, we believe managing your medications should feel simple, personal, and empowering. We're looking for a Senior Product Manager to shape the pharmacy experience our members use every day to take ownership of their medicine cabinet, connect with clinicians and pharmacists, and find the lowest-cost path to healthier lives.

In this role, you'll be the owner of the digital pharmacy journey across our web and mobile apps—from a member's first search for a medication, to choosing where to fill it, to tracking their ongoing prescriptions in a personalized digital medicine cabinet. You'll design experiences that make pharmacy care seamless: clear benefits, easy checkout, timely reminders, and effortless access to retail, mail order, and specialty options.

Your north star: driving member delight, engagement, and outcomes. That means building tools people want to use every day, supporting smarter choices, and creating trust through every interaction.

What You'll Do

• Own and evolve the vision for Rightway's digital pharmacy experience, keeping members at the center of every product decision.
• Build intuitive, engaging features—like drug search, cost transparency, benefits clarity, and personalized reminders—that turn complex pharmacy benefits into simple member experiences.
• Partner closely with design, engineering, and clinical experts to create elegant solutions that balance usability with operational and regulatory needs.
• Use experimentation, analytics, and member feedback to continually improve adoption, satisfaction, and outcomes.
• Inspire the team with insights about member behavior and trends in digital health, translating them into actionable roadmaps.
• Lead and mentor an Associate Product Manager, fostering a culture of creativity, empathy, and data-driven decision making.
• Stay curious—explore how AI, digital retail, and consumer health innovations can push our member experience forward.

Who You Are

• 4+ years of product management experience, ideally blending consumer product and healthcare expertise.
• Strong track record of shipping B2C experiences that drive engagement and habit formation.
• Comfortable with experimentation, behavioral design, and data-driven optimization.
• Excellent communicator and collaborator; able to rally engineers, designers, and clinicians around the member voice.
• Passionate about building healthcare experiences that are as intuitive and delightful as the best consumer apps.

Extra Credit

• Background in digital retail pharmacy or PBM member experiences.
• Experience with regulated markets (Medicare) or pharmacy data standards.
• Hands-on exposure to AI-powered product development or prototyping.
• Advanced degree in a relevant field (MBA, MPH, technical discipline).

Salary (before commission potential): $146,000 - $200,000

Offer amounts for both remote and in office roles are influenced by geographic location.

Cybersecurity Awareness Notice

In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @ rightwayhealthcare.com email domain. We will never ask for bank details or deposits of any kind as a condition of employment.

About Rightway

Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient's care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.

Since its founding in 2017, Rightway has raised over $205mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global. We're headquartered in New York City, with satellite offices in Denver and Dallas. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.

How We Live Our Values To Our Teammates

We're seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our following core values:

1) We are human, first

Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.

2) We redefine what is possible

We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.

3) We debate then commit

We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a "yes, and" mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.

4) We cultivate grit

Changing healthcare doesn't happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.

5) We seek to delight

Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members' care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members' success.

Rightway is proudly an equal opportunity employer that believes in strength in the diversity of thought processes, beliefs, background, and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need, and performance.