Office Assistant I

Administrative Support Position

Open until filled

General Description: This position performs a wide range of administrative support duties to positively affect the smooth running of the office and to benefit both clients and coworkers. The Wyoming Department of Family Services' work centers around three values: Safe at home; Giving families opportunities for success; and Supporting the people who support the families. Come, join the DFS family and support Wyoming families to remain safe at home!

Working for the State of Wyoming offers more than a paycheck. Our total compensation package includes: Comprehensive health, dental, and vision insurance; Paid vacation, sick leave, FMLA, and holidays; Retirement - Pension and 457B plans that help you build a secure future; Flexible schedules and work-life balance options; Meaningful work that makes a difference for Wyoming communities; and MUCH MORE! Click here for detailed information, or you can watch this short video to learn about our benefit package! Explore our Total Compensation Calculator: compensationcalculator.wyo.gov

Human Resources Contact: View email address on click.appcast.io

Essential Functions: The listed functions are illustrative only and are not intended to describe every function that may be performed at the job level.

• Processes and reviews routine paperwork and/or enters data into a department log or database.
• Maintains the department records system, including filing, scanning, retrieving, archiving documents, researching files, etc.
• Greets and directs a high volume of visitors, deliveries, and the general public.
• Makes calls and answers telephones and may route calls to appropriate staff.
• With appropriate information, responds to requests for information, makes referrals, and resolves customer complaints. This may involve research or agency-specialized knowledge.
• Performs fiscal functions such as payment and tracking of economic & social services providers.
• The specialized nature of the job may be required to train/guide others in an agency-specific process.

Knowledge: Knowledge of word processing, spreadsheet, and email programs. Knowledge of reviewing and editing documents for accuracy and completeness. Knowledge of methods used to deal with the public tactfully. Knowledge of telephone etiquette and coordinating telephone and visitor traffic. Knowledge of the preparation of records, reports, and correspondence.

Minimum Qualifications: Education: High School Diploma Experience: 0-2 years of progressive work experience (typically in Business Office Communications) OR Education & Experience Substitution: 1-3 years of progressive work experience (typically in Business Office Communications) Certificates, Licenses, Registrations: None

Physical Working Conditions: Typically, the employee may sit comfortably to perform the work; however, there may be some walking, standing, bending, carrying light items, driving an automobile, etc. Special physical demands are not required to perform the work.

Notes: FLSA: Non-Exempt. All positions within the Department of Family Services will require a background information check, including the taking of fingerprints, which will be completed through the Wyoming Department of Criminal Investigation, the Department of Family Services, and the Federal Bureau of Investigation for every successful applicant.

Working for the State of Wyoming means more than a job — it's a stable, rewarding career that lets you make a difference while enjoying a great quality of life. Employees enjoy: Comprehensive health coverage – medical, dental, and vision plans for you and your family; Voluntary Benefits – including life insurance for you and family members, ambulance, pet insurance, short/long-term disability, flex spending and health savings accounts; Multiple retirement options – including the Wyoming Retirement System and a 457B account, helping you plan for long-term financial security; Generous paid leave and flexible schedules – vacation, sick leave, paid FMLA and 9 paid holidays each year; Public Service Loan Forgiveness eligibility – for those with qualifying student loans; Training and professional development – to support your career growth and advancement; Employee Assistance Program – Includes paid short-term counseling, legal, financial and work-life benefits and select employee discounts; Wellness Program – Earn paid time off and incentives by focusing on your personal health. Know your full value. Your paycheck is only part of the picture. The State of Wyoming offers a Total Compensation Calculator that shows the full value of your salary plus benefits, so you can clearly see what your complete compensation package looks like. Explore your total compensation: WORKING FOR THE GREATEST STATE IN THE NATION – Wyoming offers a lifestyle you can't find anywhere else — wide-open spaces, clean air, friendly communities, year-round recreation, and no state income tax.