Production Automation Engineer

Job Description

Job Description

Production Automation Engineer | $47- $70 per hour | Hybrid Onsite or Fully Remote Contract

What Matters Most

• Competitive Pay of $47 - $70 per hour
• Schedule: Flexible Hybrid (50% per week in-office after 100% onsite training)
• Location: Omaha, NE if onsite, fully remote option will also be considered 
• 1-Year Contract with the possibility of extension or hire-on
• Weekly Pay with direct deposit
• When you work through The Reserves Network, you are eligible to enroll in dental, vision, and medical insurance as well as 401K, direct deposit, and our referral bonus program

Job Description

We are seeking an experienced  Production Automation Engineer with a strong focus on  ServiceNow optimization, development, and automation . This role will be responsible for improving, expanding, and maintaining our ServiceNow environment while supporting automation initiatives across the enterprise. The ideal candidate combines strong technical development skills with a “product owner” mindset—someone who can troubleshoot legacy implementation issues, streamline user experiences, expand platform capabilities, and build automation that improves operational efficiency.

This role supports multiple software products and integrations, with heavy emphasis on  ServiceNow ,  PowerShell ,  C# , and  REST APIs . The engineer will work closely with cross-functional teams to identify automation opportunities, enhance platform usability, and ensure the stability and scalability of our systems.

Responsibilities :

• Optimize, maintain, and expand ServiceNow to support current and future business needs.
• Assess, troubleshoot, and correct issues stemming from the initial ServiceNow implementation.
• Improve and streamline the user experience through documentation, clarity, and workflow optimization.
• Design, build, and maintain automation solutions that reduce manual effort and connect enterprise systems.
• Develop and support ServiceNow workflows, Service Portal components, Catalog Items, and integrations.
• Configure, administer, and enhance ServiceNow modules including CMDB (classification & reconciliation), Software Asset Management, Change Management, and Incident Management.
• Develop and maintain PowerShell scripts and lightweight web applications for automation.
• Build and consume REST APIs; perform testing and validation using tools such as Postman.
• Support development of custom C# applications (Java acceptable but not preferred).
• Conduct code reviews, manage version control using Git, and follow established SDLC processes.
• Document system environments (particularly legacy systems with limited documentation).
• Collaborate with SMEs and technical teams to gather requirements and identify opportunities for platform improvement.
• Analyze and optimize existing automation workflows for performance and scalability.
• Support ServiceNow releases, ticket workflows, queue management, and process improvements.

Qualifications and Requirements :

• Bachelor’s degree in MIS, Computer Science, Information Systems, or a related technical field.
• 2+ years of ServiceNow experience required; 5+ years strongly preferred.
• Hands-on experience with:
  • ServiceNow Service Portal
  • Catalog Items
  • CMDB (including classification & reconciliation rules)
  • Software Asset Management
  • Change and Incident Management
• Strong experience in  PowerShell scripting .
• C# development experience required (Java acceptable, but not preferred).
• Experience with REST API development and integration.
• Experience with Git, Postman, and code review processes.
• Strong technical documentation abilities.
• Ability to work both independently and within collaborative teams.
• Strong problem-solving, communication, and time-management skills.
• Experience working in environments with legacy systems and limited documentation.

Preferred/Helpful Qualifications:

• ServiceNow certifications.
• Experience in the financial or insurance industry.
• Understanding of business process improvement and software automation best practices.
• Familiarity with UI design principles.

Work Authorization & Employment Status Requirement
Applicants must be legally authorized to work in the United States. We are not able to sponsor or assume responsibility for employment visas, including but not limited to H-1B, now or in the future. We also cannot accept C2C (Corp-to-Corp) or third-party candidates.