Service Desk Analyst
APN Software Services Inc
What are the shift times/shift hours for this position?
This will be variable. To start, they will be 8-hour shifts Monday through Friday between 7:00 AM and 6:00 PM. There may be shift changes down the line to swing and/or weekend shifts for some positions. There will be plenty of advance notice before any changes, and we aim for volunteers wherever possible.
What are the workdays for this position?
See above.
Will this position be onsite, hybrid, or remote?
Hybrid.
If onsite, location:
8000 Marina Blvd, Brisbane, CA .
If hybrid, please confirm how much time will be spent onsite:
The first few days will be onsite for training. Ongoing onsite expectations are variable, with an expectation of at least one day per month in the office.
Duration:
The initial assignment will end 11/27/2026, but will be extended.
What specific experience, background, and/or qualifications are you looking for in candidates for this position?
1+ years IT Support roles. Contact Center experience, Customer Support expertise. Health setting support a plus. Microsoft Windows, Microsoft Office, Mac OSX support a plus, Familiarity with network troubleshooting, general software troubleshooting, written and oral communication expertise.
This is a mid-level Service Desk analyst position with a primary responsibility of providing desktop support to end-users. At this level, support calls may be complex in nature where judgment will be required in problem resolution. Responsible for maintaining secure and confidential information and must be familiar with specific IT policies and Medical Center regulations. Balances technical knowledge and skill with a high level of customer service objectives in all operations of the Service Desk. Works to resolve or appropriately escalate issues and assist with maintaining the Knowledge Base (KB). Communicates technical concepts effectively in both written and oral. Applies advanced technical knowledge as well as application access to resolve application problems. Acts as a mentor to junior level staff and be called upon to act in a Level II capacity to handle more complex internal escalations and take an ownership role in helping to ensure that team service levels are met. Incumbent must be flexible with scheduling and willing to work nights, weekends, and with on-call rotations.
Please verify any certificates and/or licenses required for the position, if applicable:
None required.
This will be variable. To start, they will be 8-hour shifts Monday through Friday between 7:00 AM and 6:00 PM. There may be shift changes down the line to swing and/or weekend shifts for some positions. There will be plenty of advance notice before any changes, and we aim for volunteers wherever possible.
What are the workdays for this position?
See above.
Will this position be onsite, hybrid, or remote?
Hybrid.
If onsite, location:
8000 Marina Blvd, Brisbane, CA .
If hybrid, please confirm how much time will be spent onsite:
The first few days will be onsite for training. Ongoing onsite expectations are variable, with an expectation of at least one day per month in the office.
Duration:
The initial assignment will end 11/27/2026, but will be extended.
What specific experience, background, and/or qualifications are you looking for in candidates for this position?
1+ years IT Support roles. Contact Center experience, Customer Support expertise. Health setting support a plus. Microsoft Windows, Microsoft Office, Mac OSX support a plus, Familiarity with network troubleshooting, general software troubleshooting, written and oral communication expertise.
This is a mid-level Service Desk analyst position with a primary responsibility of providing desktop support to end-users. At this level, support calls may be complex in nature where judgment will be required in problem resolution. Responsible for maintaining secure and confidential information and must be familiar with specific IT policies and Medical Center regulations. Balances technical knowledge and skill with a high level of customer service objectives in all operations of the Service Desk. Works to resolve or appropriately escalate issues and assist with maintaining the Knowledge Base (KB). Communicates technical concepts effectively in both written and oral. Applies advanced technical knowledge as well as application access to resolve application problems. Acts as a mentor to junior level staff and be called upon to act in a Level II capacity to handle more complex internal escalations and take an ownership role in helping to ensure that team service levels are met. Incumbent must be flexible with scheduling and willing to work nights, weekends, and with on-call rotations.
Please verify any certificates and/or licenses required for the position, if applicable:
None required.
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Service Desk Analyst in Brisbane, CA vacancy
$70k - $85k
Highly visible role with prominent non-profit! This Jobot Job is hosted by: Nora Banoun Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume. Salary: $70,000 - $85,000 per year A bit about us: Well-established mission-driven...SuggestedPermanent employmentLocal areaJobot
Brisbane, CA9 hours ago- Job Description This is a mid-level Service Desk analyst position with a primary responsibility of providing desktop support to end-users. At this level, support calls may be complex in nature where judgment will be required in problem resolution. Responsible for maintaining...SuggestedWork experience placementWorldwideFlexible hoursNight shiftWeekend work
- The University of California, San Francisco (UCSF) is seeking a mid-level Service Desk Analyst to provide desktop support to end-users across UCSF locations. The role requires balancing technical knowledge with customer service, resolving issues or escalating as needed...SuggestedRemote job
- UCSF Health is seeking a mid-level Service Desk analyst to provide desktop support to end-users across our campus. You will handle complex calls, apply policies, and maintain secure information while upholding high customer-service standards. As a mentor to junior staff...SuggestedNight shiftWeekend work
$90.89k - $125k
...JIRA Marketing Power BI Qlik SAS SQL Tableau UX UI Design More: We are seeking an IT Business Systems Analyst to join our Commercial Analytics team supporting one of our pharmaceutical clients. In this hybrid remote role based in South San Francisco...SuggestedFull timeRemote workHanker Analytics Inc
South San Francisco, CA2 days ago- ...Business Systems Analyst (Computer System Validation) – High PriorityLocation: South San Francisco, CADuration: Long termPharma/Healthcare Domain is a MustJob Description:Translating business requirements, process documentation, system/report specifications, integrated...
Keylent Inc
South San Francisco, CA2 days ago - ...significance and takes prompt corrective action where necessary or suggests alternative courses of action.Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers.Greets Guests with a...Local areaImmediate startFlexible hoursShift workNight shiftWeekend work
Dave & Buster
Daly City, CA2 days ago - ...Responsible for customer satisfaction results and SLA measurements. • Respond to assignments usually involving the support of the field service technicians repairing or deploying hardware and peripherals at cyberCSI's customer repair facility. • Prioritize assignments is...Local areaFlexible hours
The Rockridge Group
South San Francisco, CA15 days ago - ...Job Description Job Description TITLE: IT S UPPORT ANALYST – L2 LOCATION: SOUTH SAN FRANCISCO About role: We are... ...This individual will work closely with the Hardware Lifecycle Services (HLS) team to manage system repairs, hot swaps, and refresh cycles...Work at office
The Rockridge Group
South San Francisco, CA22 days ago - Job Description Job Description Title: Technical Administrator ( L 1) Location: South San Francisco, CA Job Summary: Responsible for tracking inventory, migrating schedules, and generating spreadsheets for technicians, data collection, etc. Once administrative...Work at office
The Rockridge Group
South San Francisco, CA24 days ago - A leading biotechnology company is seeking a Scientific IS Business Analyst (Sr Associate) to serve as a liaison between research scientists and development teams. This role involves translating complex scientific needs into actionable requirements, ensuring operational...
$29 - $30 per hour
...Autism Support Technician Daly City, California Salary: $ 29 - $30 Maxim Healthcare Services in Daly City is hiring for an Intensive Behavioral Support Provider to work with children and/or adults with developmental delays and challenging behaviors. Why Join Maxim...Weekly payTemporary workMaxim Health Systems
Daly City, CA1 day ago- ...with a team of consultants and following the direction and guidance of a senior staff member and/or technical lead. Your customer service and people skills are paramount, but you will need to be comfortable working with desktops/laptops, mobile device hardware, and common...Full timePart timeCurrently hiringWork at officeFlexible hours
- Clarke Consulting -- IT Consulting for Biotech and Startup Communities is seeking IT Support Specialists to work in a consulting environment for a variety of clients, primarily in the biotechnology industry. This is a full-time position, onsite only, with travel to client...Full timeFlexible hours
$38 - $44 per hour
We are currently assisting our client, a global leader in legal technology and services, with a search for a Service Desk Analyst . JOB SUMMARY This role supports the hardware and software used for production, management, and delivery of content and services to our clients...Local areaNight shift$150k - $300k
...environments. Build deployment systems for cloud‑native and enterprise environments, own Kubernetes‑based infrastructure for Phylo services, sandboxed agent execution, compute workloads, storage mounts, networking, and observability. Support infrastructure for...Work at office- ...Data Analyst with Life Science ExperienceSouth San Francisco, CA, United StatesAbout the JobThe Data Analyst will serve as a data developer... ...to ensure complete product data is suppliedProvide customer service support for both external and internal customersRequirements &...
RxCloud
South San Francisco, CA2 days ago - Job TitleWalmart eCommerce (WEC)Job DescriptionTo assist in managing the interpretation, analytics reporting, and analysis for key insights & performance recommendations with Walmart advertisers.From strategy, planning, and campaign completion, you will assist in delivering...
Software Technology Inc
San Bruno, CA2 days ago - Job TitleI need someone who has hands on experience with SQL, Tableau, some sort of stakeholder collaboration experience. If they have external client experience, then even better but it's not a necessary requirement. Also- if they have experience with Python, then it'...
Samprasoft
San Bruno, CA2 days ago - Job TitleResponsibilities:Perform hands-on modeling and complex analyses using Python, SQL and/or RBuild and enhance media mix models to connect the impact of marketing tactics and business short-term and long-term outcomesRun optimization and simulation scenarios to help...Temporary work
Samprasoft
San Bruno, CA2 days ago - ...administrators to ensure efficient database design and query performance.Collaboration and Communication:Work closely with business analysts, data engineers, and other stakeholders to understand data requirements and deliver high-quality solutions.Provide training and...Contract work
My3Tech Inc
San Bruno, CA2 days ago - ...Redolent Infotech Pvt. Ltd. in San Bruno, CA is seeking a Sr. Analyst to join our client’s Partner Services and Operational Excellence team. This role focuses on evaluating merchandising operations performance and promoting operational excellence through data-driven insights...
Redolent Infotech Pvt. Ltd.
San Bruno, CA3 days ago - Job TitleLocation: San Bruno, CaliforniaServes as a liaison between the business community and the IT organization in order to provide technical solutions to meet user needs. Possesses expertise in the business unit(s) they support, as well as an understanding of the IT...Work experience placement
My3Tech Inc
San Bruno, CA2 days ago - ...a challenging and critical long-term engagement in the Healthcare software domain for a savvy data-driven Technical Business/Data Analyst.This vital position will research and document Clinical data solutions for Health Care informatics efforts, as well as assist with...
Samprasoft
San Francisco, CA5 days ago $140k - $180k
...Zipline is the world's largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring... ...Platform 2 (P2) business, we are looking for a Business Data Analyst to help turn data into actionable insights that drive growth....Local areaZipline
South San Francisco, CA16 days ago$25 - $28 per hour
...Job Description Job Description Job Title : Data Analyst Location : San Francisco, CA Type : Contract-to-Hire Compensation... ...Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients...Contract workFor contractorsWork at officeLocal areaMonday to FridaySystem One
Daly City, CA24 days ago- Technical Data AnalystBay Area CA – Preferred – Remote OK $70 on C2CClient: INTUITRequired Skills:5+ years of work experience involving quantitative data analysis is preferredTechnical undergraduate degree (Engineering, Computer Science, Statistics, Analytics etc.) or ...Work experience placementRemote work
Argyle Infotech
San Francisco, CA2 days ago - ...Analyst, T&S Rules – Contractor The Trust & Safety (T&S) Group within Client is responsible for defining, enforcing and promoting policies, programs and products to ensure safe transactions and create trust perception across our online and marketplace businesses. The...For contractorsShift work
Samprasoft
San Bruno, CA1 day ago - Marketplace Partner Payments Financial Operations RoleThis role will be a key contributor to the Marketplace Partner Payments Financial Operations team with a primary focus on Payments Compliance as well as more general payment related activities. In this role, you will...Work at officeFlexible hours
Kaav Inc.
San Bruno, CA2 days ago $38 - $44 per hour
A leading staffing company is seeking a Service Desk Analyst to provide technical support for hardware and software. Responsibilities include Tier I/II helpdesk support, logging issues, and collaborating with IT team members. The ideal candidate should have 3-5 years of...Hourly pay
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Service Desk Analyst. Be the first to apply!
Related searches