Guest Service Agent
Luxury Coastal Vacations
Description The Guest Services team is the first point of contact for in-house guests and our property management team. The Guest Services Agent communicates with our guests and operations team to fulfill maintenance requests, troubleshoot basic issues, and follow up on completed or pending tasks. This position ensures that our guests receive help in real time and that our operations team has the information they need to quickly resolve guest issues.
Position is an in office position located at the Corolla, NC office Requirements
Desired Skills
o Strong verbal and written communication skills
o Strong Windows desktop navigation skills
o Strong attention to detail
o Ability to stay calm and be kind in potentially high stress situations.
o Familiarity with the properties, companies, and guest destinations in the area where the position is located.
o Ability to stay organized and effectively manage time.
o Competency in Microsoft Office Suite
o Typing speed of 50-60 WPM
Position is an in office position located at the Corolla, NC office Requirements
-
- Answering calls, emails, and texts directed to the guest services team from in-house guests, team members, and others.
-
- Promptly communicating updates and issues to in-house guests and other team members.
-
- Reporting, assigning, and scheduling maintenance and general tasks to our property management team.
-
- Responding to guest complaints and concerns with enthusiasm, empathy, and warmth.
-
- Troubleshooting common guest concerns and property issues.
-
- Utilizing available system resources to provide answers to common questions.
-
- Maintaining a working knowledge of all software and systems used in the guest services environment.
-
- Communicating and making updates to ensure that all information communicated to guests regarding the properties is accurate, timely, and up to date.
-
- Maintaining detailed records of communication received, communication sent, and action taken within system notes.
-
- Maintaining a friendly working relationship with all coworkers, third party vendors, and other departments.
-
- Creating and updating reservations in the company's booking systems.
-
- Responding to reservation inquiries from potential guests.
-
- Performing updates to system resources.
-
- Handling guest requests for compensation when problems occur during the guests stay.
-
- Completing additional duties assigned by the Guest Services Manager as needed.
Desired Skills
o Strong verbal and written communication skills
o Strong Windows desktop navigation skills
o Strong attention to detail
o Ability to stay calm and be kind in potentially high stress situations.
o Familiarity with the properties, companies, and guest destinations in the area where the position is located.
o Ability to stay organized and effectively manage time.
o Competency in Microsoft Office Suite
o Typing speed of 50-60 WPM
Vacancy posted 5 days ago
Similar jobs that could be interesting for youBased on the Guest Service Agent in Corolla, NC vacancy
- ...Coach, motivate, and hold team members accountable. Work closely with ownership and front-of-house management to ensure exceptional guest experiences. Assist with menu execution, specials, and operational improvements. Qualifications ~3+ years of kitchen...SuggestedFull timeSummer workCasual workSeasonal workLocal areaShift workNight shiftWeekend work
AJNJLB LLC DBA Uncle Ike's Sandbar & Grill
Corolla, NC9 days ago - Job Description Job Description Part-time, seasonal position Quality and timely completion of specific cleaning tasks is required Must be dependable Saturday and/or Sunday required No experience needed Paid training Must be at least 18 years old...SuggestedPart timeSeasonal workWeekend work
- ...AttendantReady to join a dynamic company in the hospitality and service industry where people help drive the success of the business?... ...building relationships and enriching the lives of our members, guests and more than 17,000 employees. We are the largest owner and operator...SuggestedFull timePart timeImmediate startShift work
Invited Clubs
Corolla, NC2 days ago - ...preparing, processing, packaging, and stocking products according to Starbucks Standards. Also responsible for providing customer service, cleaning work areas, unloading stock, and reloading salvage products according to Starbucks Standards. To perform this job successfully...SuggestedFull time
Harris Teeter
Corolla, NC1 day ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Guest Service Agent. Be the first to apply!
