Claims Auto Adjuster

Claims Inside Auto Analyst II

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers' evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.

The Claims Inside Auto Analyst II is responsible for investigating and confirming the facts of loss for automobile accidents. This role determines coverage, liability, damages and otherwise adjusts and negotiates claims within authority.

We are seeking an Auto Claims Adjuster to join our team, supporting claims in Michigan and New Jersey. In this role, you will investigate auto accidents by gathering and analyzing facts related to each loss, determining liability, assessing coverage, and managing claims from initial report through final resolution. This is a fast-paced, detail-oriented position that is ideal for candidates who enjoy investigative work, critical thinking, and problem-solving while providing compassion, empathy, and exceptional customer service to individuals navigating challenging situations following an accident. We are open to candidates located in the Eastern or Central time zone states.

Key Responsibilities

• Applies a basic understanding of systems and technology used within the company
• Partners to determine subrogation or fraud potential and how to handle
• Exhibits basic understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department
• Handles basic investigation regarding most aspects of auto claims (coverage, liability and damages)
• Begins recognizing and identifying body parts of a vehicle and other potential property damage
• Identifies customer needs and works to meet those needs using appropriate customer service skills

Supervisory Responsibilities

This job does not have supervisory duties.

As a requirement of employment, individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment. Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed to by the licensing team. By proceeding with the application process, applicants acknowledge and accept these licensing requirements and agree to comply.

Skills

• Auto Collision (Inactive)
• Auto Collision Repair
• Auto Insurance Claims
• Automobile Accidents
• Claims Administration
• Claims Review
• Customer Service
• De-Escalation
• Detail-Oriented
• Insurance Policies
• Investigative Skills
• Material Damage Claims
• Multitasking
• Organizing
• Prioritization
• Task Management
• Task Organization
• Time Management

Compensation

Base compensation offered for this role is: Adjuster Trainee: $20.77- $29.57 - Hourly Adjuster Analyst III: $50,000 - $74,350 - Annually And is based on experience and qualifications. Total compensation for this role is comprised of several factors, including the base compensation outlined above, plus incentive pay (i.e. commission, bonus, etc.) if applicable for the role.

Joining our team isn't just a job — it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.