Asst General Manager

Description Full job description Assistant General Manager – Holiday Inn Express & Suites Maize About the Role We’re looking for a hands‑on, people‑focused Assistant General Manager to support daily hotel operations and uphold the high service standards of our IHG Select Brand property. This role is ideal for a hospitality leader who thrives on creating exceptional guest experiences, supporting team development, and partnering closely with the Area General Manager to drive overall hotel success. Key Responsibilities Support the Area General Manager in overseeing all hotel operations, ensuring alignment with IHG brand standards Foster a positive, team‑oriented culture that prioritizes guest satisfaction and employee engagement in line with the Mid‑Continent Hospitality Mission Statement. Lead, coach, and develop associates across front desk, housekeeping, and food & beverage Assist with hiring, onboarding, scheduling, and performance management Ensure consistent delivery of exceptional guest service, resolving issues with professionalism and care Monitor operational performance, guest feedback, and service scores to identify opportunities for improvement Support financial performance through labor management, cost controls, and operational efficiency Maintain a visible presence throughout the hotel, modeling hospitality and service excellence Uphold safety, cleanliness, and compliance standards across all departments Requirements Qualifications 2–4 years of hotel operations experience; IHG Select Brand experience preferred Strong leadership skills with a passion for developing and supporting teams Guest‑focused mindset with the ability to resolve challenges quickly and effectively Excellent communication and organizational skills Ability to multitask in a fast‑paced environment while maintaining attention to detail Familiarity with IHG systems ( Hotel Key, Merlin etc.) is a plus Flexible schedule availability, including weekends and holidays as needed What We Offer Competitive salary and bonus eligibility IHG & MCH travel benefits and hotel discounts Health, Dental, and Vision Insurance Opportunities for growth within the Mid‑Continent Hospitality portfolio Pay: From $38,000 - $40,000 per year/ DOE Benefits: Dental insurance Employee discount Health insurance Paid time off Vision insurance Work Location: In person #J-18808-Ljbffr