Referral Coordinator - Full Time (Remote) with

Full time Shift: Facility: R162786 Referral Coordinator- Remote (Open) How You’ll Help Transform Healthcare: The following states may be considered for a remote schedule: Monday - Friday; The Referral Coordinator is accountable for performing core job responsibilities related to referrals, such as: scheduling, referral authorization and/or medical record maintenance, for a practice, clinic, and/or department. Accountable for accurate and efficient coordination of care related to screening, diagnostic, or therapeutic testing, and consultative and therapeutic referral scheduling. Performs additional functions related to front office operations to meet specific needs of the team, practice, or department. Serves as a resource person for patient, physician, office staff, various facilities, service lines, and outside agencies utilizing effective communication, courtesy, confidentiality and professionalism in all interactions. This is Carilion Clinic ... A not-for-profit, mission-driven health system built on progress and partnerships. you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute. Ensures all referral requests are scheduled timely and in accordance with established procedures. Includes the scheduling of patient visits, testing, procedures and surgeries. Maintains thorough knowledge of clinical information system(s) for patient scheduling, registration, and reporting functions. Provides the highest level of customer service to patients, visitors, clinical staff and fellow employees. Adheres to customer service policies and standards as set forth by management at all times. Verifies referral and authorization requirements are met according to insurance and policy standards. Completes referral process within required timeframe. Provides support to other members of the team, practice, or department as it relates to administrative work, data collection and entry, medical record review and management, and report completion. Participates in special department projects as assigned by the Site Manager/Director. Provides patients and visitors with directions to other facilities and offices as needed. Communicates with management, clinical staff, and other internal and external customers. Operates a variety of office equipment. Maintains confidential information. This position involves direct interactions and contact with patients, visitors, hospital staff, vendors, providers and the general public. This may be, but not limited to, office space, patient care areas and hospital rooms. Part of the centralized referral organization structure. Performance Expectations

• Score of at least 90% on 2 consecutive referral audits.
• Completion of basic and advanced referral coordinator Epic classes.
• Attend required referral coordinator meetings as directed by supervisor.
• Engagement in referral coordinator Teams platform to include any of the following:

Participates in on-going referral related education and training. • Serves as a resource to assist with referral related questions and guidance. Licensure, certification, and/or registration: Advanced computer skills with knowledge of a variety of software programs, including Microsoft word, Excel, Access, word processing, spreadsheets and presentation or database software. Employee pay is based on a variety of factors, including qualifications, credentials, education, and prior work experience. The compensation range does not include benefits or pension plan. Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at View phone number on click.appcast.io, 8:00 a.m. Monday through Friday. Benefits, Pay and Well-being at Carilion Clinic Carilion understands the importance of prioritizing your well-being to help you develop and thrive. That’s why we offer a well-rounded benefits package, and many perks and well-being resources to help you live a happy, healthy life – at work and when you’re away. Comprehensive Medical, Dental, & Vision Benefits Employer Funded Pension Plan, vested after five years (Voluntary 403B) Access to our health and wellness app, Personify Health Discounts on childcare Continued education and training