Onsite Operations Supervisor

Job Description

Job Description

Are you a confident, solutions-focused leader who thrives in a fast-paced environment? The Reserves Network is seeking an On-Site Operations Supervisor to manage daily workforce operations, build strong client relationships, and lead employees through changing priorities and workplace challenges. This highly visible role is ideal for a resilient professional who communicates effectively, remains composed under pressure, and takes pride in delivering results. If you are ready to make an impact with a growing, people-focused staffing company, we want to hear from you!

Responsibilities

In the On-Site Operations Supervisor role, you will serve a loyal, long-term customer directly at their location while also managing the contingent workforce. Key responsibilities include, but are not limited to:

• Participate in client production meetings to understand workforce needs, operational priorities, and changing staffing requirements.
• Lead weekly meetings with client supervisors to review performance, discuss concerns, develop staffing strategies, and provide updates.
• Manage daily contingent workforce attendance, including reviewing call-offs, coordinating replacements, and addressing coverage needs.
• Conduct employee orientations covering client procedures, workplace expectations, safety requirements, and The Reserves Network policies.
• Coach and counsel employees, address performance and attendance concerns, complete evaluations, and coordinate disciplinary action or terminations when necessary.
• Maintain accurate employee and client records, process timesheets and invoices, and prepare headcount, attendance, and performance reports.
• Ensure compliance with client requirements, company policies, safety procedures, and applicable employment regulations.
• Serve as the primary liaison between the client, contingent workforce, and The Reserves Network office.
• Respond professionally and effectively to urgent concerns, competing priorities, and challenging workplace situations.
• Build productive working relationships while maintaining appropriate boundaries, accountability, and a solutions-focused approach.

What We Are Looking For

• Previous on-site staffing, account management, workforce coordination, or staffing industry experience preferred.
• Experience working in a manufacturing, distribution, or other high-volume environment strongly preferred.
• Bilingual in English and Spanish is a plus.
• Strong verbal and written communication skills, including the ability to deliver difficult messages professionally.
• Excellent organizational, problem-solving, conflict-resolution, and prioritization skills.
• Ability to remain composed, professional, and solutions-focused in a demanding, high-pressure work environment.
• Demonstrated ability to manage conflict, navigate difficult conversations, and respond appropriately to changing expectations.
• Confidence working with multiple levels of client leadership and addressing concerns directly and diplomatically.
• Ability to balance client service with company policies, employee relations responsibilities, and operational requirements.
• Proficiency in Microsoft Word and Excel.
• Ability to work independently, use sound judgment, and manage multiple time-sensitive responsibilities.
• Consistent professionalism, emotional maturity, resilience, and discretion are essential for success in this position.

What We Offer

• Base salary plus uncapped commissions
• Affordable Health Care Plans
• 100% of vision premium cost covered
• 50% of dental premium cost covered – orthodontic coverage available
• 401(k) with 5% company match
• PTO and Sick time bank
• Gym membership
• Employee recognition program
• Personalized training, structured onboarding, and career development opportunities

About The Reserves Network

The Reserves Network is a leading provider of staffing services for the Office, Industrial, Professional, Technical and Healthcare markets. Founded in 1984, we operate in 40 states and have consistently grown year over year. We have been awarded Best of Staffing for both Client and Talent satisfaction surveys multiple years running and are recognized by Staffing Industry Analysts as one of the largest staffing firms in the country.

As an equal opportunity employer, we value our employees and foster an environment of respect, integrity, and trust in every aspect of employment. However you identify and whatever your background, we encourage you to apply today—or download our mobile app to receive and accept real-time job notifications.

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