Auto Body Shop Manager

Job Description

Job Description

We are seeking a motivated, organized, and customer-focused professional to join our auto body shop as an Auto Body Shop Manager. This is a front-facing leadership role responsible for overseeing daily shop operations, coordinating the repair process, supporting technicians, and ensuring customers receive excellent service from drop-off through vehicle delivery.

The ideal candidate will have strong knowledge of automotive repair and collision processes, along with experience in estimating, teardown reviews, customer relations, insurance claims, and shop operations. This position requires someone who can confidently communicate with customers, insurance adjusters, vendors, and technicians while keeping repairs organized, efficient, and on schedule.

Our shop is well established and growing and performs a wide range of services, including collision repair, frame and structural work, dent and scratch removal, paint matching and refinishing, and general automotive repair.

Responsibilities

• Oversee daily operations and workflow of the auto body shop
• Conduct customer walkarounds and document vehicle damage, concerns, and repair needs
• Prepare, review, and manage repair estimates and supplements
• Communicate with insurance adjusters regarding estimates, approvals, supplements, repairs, and updates
• Coordinate repair scheduling, workflow, parts ordering, and vehicle delivery
• Monitor repair progress and ensure vehicles move efficiently through each stage of the repair process
• Work closely with technicians, estimators, painters, preppers, polishers, and other shop personnel to keep repairs on track
• Review completed work to help ensure repairs meet quality standards before customer delivery
• Communicate repair timelines and updates clearly and professionally to customers
• Build and maintain strong relationships with customers, vendors, insurance companies, and business partners
• Address customer questions, concerns, and issues and work toward effective resolutions
• Help maintain an organized, clean, and professional shop environment
• Maintain accurate documentation, estimates, files, and communication records
• Monitor shop productivity, efficiency, and overall workflow
• Help maximize customer satisfaction, shop efficiency, and profitability
• Support and lead the shop team in a professional, respectful, and team-oriented environment
• Assist with front-office operations and other duties as needed

Qualifications

• Previous experience in an auto body shop, collision repair, automotive repair, or related environment
• Experience with automotive estimating and repair estimates
• Strong understanding of collision repair and automotive repair processes
• Knowledge of frame and structural repair, body repair, refinishing, and general automotive repair
• Teardown review experience
• Strong customer service and communication skills
• Ability to communicate effectively with customers, insurance adjusters, vendors, and technicians
• Strong organizational and time-management skills
• Ability to multitask and prioritize in a fast-paced, high-volume environment
• Strong leadership and problem-solving abilities
• Experience with CCC ONE
• Professional demeanor with a strong attention to detail
• Self-motivated, dependable, and team-oriented
• Ability to take ownership of responsibilities and keep the repair process moving efficiently

Compensation & Benefits

• Competitive compensation based on experience
• Bonus opportunities available
• Paid holidays
• Paid sick time
• Paid vacation after the probationary period
• Long-term growth opportunity within a growing shop

Schedule

• Monday–Friday: 7:30 AM–5:30 PM
• Saturday: 8:00 AM–12:00 PM

In business for over 30 years with a reputation for quality work and excellent customer service. Continued growth is a large part of our business.

Company Description

In business for over 30 years with a reputation for quality work and excellent customer service. Continued growth is a large part of our business.