LEAD MEDICAL SUPPORT ASSISTANT

Lead Advanced Medical Support Assistant

The position serves as the Lead Advanced Medical Support Assistant in the VA New England VISN 1 VA Medical Center. S/He uses initiative in completing recurring assignments independently and without specific instructions, but refers deviations, problems and unfamiliar situations to the supervisor for assistance. Work is performed collaboratively in an Interdisciplinary Coordinate Care delivery model (Patient Aligned Care Team, or Specialty Care Setting). Major duties include, but are not limited to:

• Provide educational sessions to train new employees in clerical process in an efficient and effective manner to ensure that clerical processes, functions and goals are understood and met;
• Utilize knowledge of VA policies, regulations, guidelines and process as they relate to the scheduling of patient appointments, consults, NEAR, Electronic Wait Lists, and pre-appointment clinical requirements(i.e. labs, EKGs, x-rays) to ensure readiness for the patient visit;
• Monitor clinic's Access to care;
• Monitor ICB usage ensuring insurance is collected at time of appointments and captured appropriately by the incumbent and other scheduling staff;
• Keep abreast of rapidly changing regulations, directives, software patches, programs, and processes involved in the delivery of the healthcare benefits package;
• Assist with the clean-up of the EARR (Encounter Action Required Report) and delinquent recall report; supports clinics regarding utilization and clinic profile management i.e. set-up of clinic grids, cancel and restore clinics;
• Screen/receive phone calls in a courteous and timely manner, determine the nature of request and provide the information desired using privacy rules and established clinic processes;
• Prepare correspondence and memos as needed;
• Promote Veteran registration for and utilization of HealtheVet (MHV);
• Stock basic office supplies for the executive suite;
• Enter Veterans seeking emergent/urgent care, scheduling appointments accurately;
• Utilize call lists and telephones Veterans to pre-register them before their scheduled visits. Incumbent updates all patient demographics;
• Communicate and interact with patients in a manner which is appropriate to cognitive, emotional, and chronological maturation needs of the adult and/or geriatric patient;
• Assure that all appropriate VA forms are used correctly, and regulations followed;
• Additional duties or tasks may be assigned by the supervisor to ensure efficient daily operations.

Work Schedule: Full time; Mon-Fri; 8:00a-4:30p

Compressed/Flexible: Not Authorized.

Telework: Not Authorized.

Virtual: This is not a virtual position.

Functional Statement #: F01612.

Relocation/Recruitment Incentives: Not Authorized.

Permanent Change of Station (PCS): Not Authorized.

Notifications:

• Veterans' preference does not apply for internal or other current permanent Federal agency employees.
• Current and former Federal employees must submit copies of their most recent SF-50, (Notice of Personnel Action). The SF-50 must identify the position title, series, grade, step, tenure and type of service (Competitive or Excepted). In some cases, more than one SF-50 may be required to show a higher grade previously held.
• This position is a LIUNA Bargaining Unit position.
• This position is covered by a special rate.
• Narrative responses to the knowledge, skills and abilities (KSAs) may be required from the selectee in order to proceed with the appointment.