Commercial Lines Support Specialist I

Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving customers' property and casualty insurance needs in the Midwestern, Northwestern, and Southwestern United States. Known as “The Relationship Company®,” we define success as a measure of the relationships we’ve built over time. In everything that we do, we know that delivering a friendly and helpful interaction makes for a better experience for everyone involved. That’s the power of “nice”. At Western National, nice is something we work to bring to every person and organization with whom we partner and serve. Job Type: Full‑time Support Specialist I – Responsibilities Keep accurate and current records in designated systems that are accessible to others. Update routine reports and understand the information. Perform duties that are routine and clerical in nature. Manually rate all lines of coverage, including non‑automated and infrequent coverages, as needed. Seek relevant information and answers to key questions from defined sources. Gather input and make recommendations to solve problems of moderate complexity. Apply knowledge to help solve problems of relatively limited scope and complexity. Consistently act according to our customer experience standards, including responding quickly, maintaining a positive attitude, building rapport, demonstrating empathy, managing the customer’s expectations, using the proper communication channel for the situation, and taking ownership to ensure the customer’s issue is resolved. Frequently contact other internal departments and team members. Perform special projects and other duties as assigned. Required Qualifications Good communication skills. Demonstrated eye for detail. Effective oral and written communication skills. High school diploma or equivalent. Preferred Qualifications Ability to follow established processes and procedures. Time management and ability to meet deadlines. Customer service skills. Proficient use of various core systems, office and computer equipment, and software packages. Relationship‑building skills. Compensation & Benefits Hourly rate: $20.76 – $28.05. Base pay offered may vary depending on job‑related knowledge, skills, credentials, and experience, as well as other factors such as the scope and location of the role. Benefits include: Medical insurance plan options and other standard employee benefits, including dental insurance, vision benefits, life insurance, disability insurance, and more. Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA). 401(k) plan with 100% matching on the first 6% of contributions. Well‑being program, including onsite fitness studio. Paid time off – holidays, vacation, and volunteer time. 100% company‑paid tuition reimbursement for approved job‑relevant coursework and access to The Institutes. Paid parental leave. Bonus opportunities. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. Western National provides employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. #J-18808-Ljbffr Western National Insurance