CAMPUS AND ATHLETICS CATERING SERVICES DIRECTOR - UNIVERSITY OF NORTH CAROLINA CHARLOTTE

Location: University of North Carolina Charlotte – Charlotte, NC Salary: $85,000 - $95,000 Other Forms of Compensation: Medical, Dental, Vision, 401k, PTO Job Summary Filling every occasion with great food and service! We are currently seeking a Campus & Athletics Catering Services Director for our high-volume premiere catering department at the University of North Carolina – Charlotte. This role oversees an established catering operation executing more than 5,000 catered events each year while leading a diverse team of more than 35 associates, including catering managers, front‑of‑house and back‑of‑house staff, drivers, and support personnel. In addition to leading the existing catering operation, this position will play a critical role in the planning, opening, and operational leadership of the University’s new Football Tower, scheduled to open in Fall 2027. The facility will serve as the premier hospitality venue on football game days, featuring an 800‑seat premium club, eight luxury suites, food ordering and delivery service to 22 loge boxes, and a rooftop bar experience. Beyond game day operations, the Campus & Athletic Catering Services Director will oversee the year‑round Athletic Training Table program, providing services to student‑athletes under a cost‑plus management fee model. Key Responsibilities Work directly with Service Managers in other regions as well as all regional Catering Directors to ensure all catering events are carried out according to the standards of the company and client. Ensure high levels of customer service are executed for each event. Interview, hire, train, and assist with scheduling all butlers and captains within the local staffing pool. Conduct orientation for all Catering Directors/Managers regarding Company standards of service. Handle and resolve all employee relations issues with the partnership of the team. Execute all coaching, counseling and follow up training for all employees according to Company Policies and Procedures in partnership with the Director, Staffing Services. Perform related duties and special projects as assigned. Support Catering Directors and Managers with staffing budgets and maintain financial accountabilities as it relates to service. Preferred Qualifications Bachelor's degree is preferred or equivalent professional experience. Strong knowledge of food, industry trends and fine dining points of service. A minimum of 4-6 years of experience in managing catering events. The ability to supervise food service and clean up is also essential. TIPs certification required. ServSafe certification recommended. Superior quantitative, oral and written communications and problem‑solving/strategizing skills. Excellent overall computer skills with advanced knowledge of Excel and PowerPoint. Exceptional customer service abilities. Benefits Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Paid Parental Leave Personal Leave Equal Opportunity Employer Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Applications are accepted on an ongoing basis. #J-18808-Ljbffr Chartwells Higher Education Dining Services