Parts & Service Desk Associate

Job Description

Job Description

FLSA Classification: Non-Exempt (hourly)

Reports To: PE Service Manager

Position Summary

The Power Equipment Parts Specialist is responsible for managing all parts related to outdoor power equipment including lawn mowers, chainsaws, trimmers, snow blowers, and other small engine equipment. This role supports both the service department and retail customers by identifying correct parts, maintaining stock levels, and ensuring timely repairs. The ideal candidate is detail-oriented, mechanically inclined, and able to provide excellent customer service while keeping the parts department organized and efficient.

Essential Duties and Responsibilities

Parts Identification & Sales  

• Assist customers in identifying correct parts for outdoor power equipment.
• Use manufacturer parts diagrams and software to locate and verify parts.
• Sell parts to walk-in customers and over the phone.
• Provide knowledgeable support on common maintenance items such as blades, belts, filters, spark plugs, and oil.

Service Department Support

• Write Incoming service orders
• Communicate estimates and recommended repairs to customers 
• Track special order parts and notify customers when they arrive.
• Track open work orders to ensure repairs are completed in a timely manner.
• Maintain communication with technicians to prevent delays in repairs.
• Close out completed work orders and prepare invoices for customer pickup.

Inventory Management

• Assist in maintaining accurate inventory of commonly used parts.
• Restock parts as needed to support service and seasonal demand.
• Assist in receiving and check in parts shipments.
• Organize parts storage for quick identification and retrieval.
• Assist with cycle counts

Customer Service

• Communicate repair status updates to customers when needed.
• Assist customers with maintenance questions and basic troubleshooting.
• Provide estimates on parts and common repairs.

Store Support

• Maintain a clean, organized parts department.
• Assist with merchandising service-related products such as oils, blades, and maintenance kits.
• Support other store departments as needed during busy periods.

Qualifications

• Experience with point-of-sale systems
• Previous experience with small engines, outdoor power equipment, or automotive parts preferred.
• Strong mechanical aptitude and ability to read parts diagrams.
• Excellent organization and attention to detail.
• Strong customer service and communication skills. 
• Ability to work in a fast-paced retail and service environment. 
• Basic computer skills and ability to learn parts lookup systems.

Physical Requirements

• Ability to lift up to 50 lbs.
• Ability to stand for extended periods.
• Ability to work in both retail and service shop environments.

Core Values

• WOW Every Customer Every Time
• Speed is Life - Move with Urgency
• Own It - Take Responsibility for Results
• Team First - Support One Another
• Continuous Improvement - Always Look for a Better Way