[Instituição de Pagamento] Analista SRE Pleno

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Instituição de Pagamento - Analista SRE Pleno based in United States . This is a mid-level Site Reliability Engineering role focused on ensuring the availability, performance, and reliability of financial and payment technology solutions. You will proactively monitor critical payment flows, investigate incidents, and help maintain a resilient and efficient production environment. The role combines operational excellence with cloud infrastructure, database performance, incident management, change management, and continuous improvement. You will work closely with infrastructure, product, technology, and leadership teams to keep services stable and meet contracted SLA and uptime expectations. Your work will directly support secure and reliable payment experiences for businesses and individuals within a regulated financial environment. The position offers an opportunity to contribute to the evolution of a growing payment institution while strengthening operational processes, documentation, and technical practices. You will thrive in this role if you are analytical, proactive, collaborative, and motivated by solving operational challenges in a technology-driven financial ecosystem. Accountabilities - Create, adjust, and remove monitoring alerts across email and monitoring platforms, evaluating their effectiveness and maintaining the related knowledge base. - Monitor payment processing flows and overall platform health to proactively identify potential operational risks. - Analyze application server and database performance, including SQL maintenance routines, to support system reliability and efficiency. - Monitor compliance with contracted SLA and uptime targets, escalating risks and breaches to coordination and management when necessary. - Analyze, identify, and resolve incidents and service requests according to established operational processes. - Immediately escalate systemic unavailability and critical incidents to the appropriate coordination and management teams.

- Collect technical evidence for the creation of issues and work requests related to critical incidents that have not yet been classified as bugs. - Document incident resolutions and publish relevant solutions in the knowledge base to strengthen operational continuity. - Create and submit formal change requests for system and infrastructure maintenance activities. - Plan and execute cloud environment updates and resource-sizing activities in collaboration with infrastructure teams. - Support version validation and testing before releases are promoted to production. - Maintain the release and patch calendar and communicate planned changes to relevant stakeholders and operational teams. - Recommend product and operational improvements based on incident patterns, demand trends, and recurring challenges. - Participate in daily team meetings, sharing operational insights and supporting the resolution of issues raised by internal teams. - Stay current with emerging technologies, operational procedures, technical manuals, and product releases. - Execute activities requiring formal approval in accordance with established governance processes. - Manage access controls for authorized users who provide operational and technical support. Requirements: - Professional experience in Site Reliability Engineering, production support, infrastructure, systems operations, or a related technology discipline. - Strong understanding of system availability, performance, monitoring, incident management, and operational reliability. - Experience creating, configuring, and evaluating monitoring alerts and maintaining technical knowledge bases. - Ability to analyze application and database performance, with practical knowledge of SQL maintenance routines.