Elan Sr. Technology Relationship Manager

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.Job DescriptionThe Senior Technology Relationship Manager (STRM) is a strategic, partner-facing role responsible for owning and executing the day-to-day technology relationship with key B2B partners. This role works in close partnership with the Account Management team to ensure partner technology solutions are stable, compliant, scalable, and aligned to business objectives.As a newly established function, the STRM serves as both a technology relationship lead and operational quarterback, bridging partners with internal technology, product, compliance, and delivery teams. The role emphasizes governance, execution excellence, proactive communication, and the creation of repeatable processes that enable scale across the partner ecosystem.Partner Technology Relationship & Account Team EnablementServe as the day-to-day technology relationship owner for assigned partnersAct as the primary technology point of contact for Account Executives and internal stakeholdersPartner closely with Account Management to support relationship growth, renewals, and technology alignmentCoordinate and lead bi‑monthly digital experience and technology review meetingsProvide internal teams with context on partner history, unique technology approaches, and operating modelsFunction as SME for partner solutions, communicating capabilities, constraints, and dependencies to U.S. Bank teamsGovernance, Compliance & Risk ManagementOwn and coordinate partner technology compliance reviews, including CAT submissions and follow-upsGather, track, and maintain PRISM documentation and audit evidenceCoordinate CAT approval processes for integrated technology releases (e.g., CardHub, SpendTrack)Manage partner‑specific technology controls and remediation actionsEnsure timely completion of attestations, reviews, and risk‑related action itemsSolution & Technology Portfolio ManagementDevelop and maintain Partner Technology RoadmapsTrack, evaluate, and manage current and future technology solutions, including those outside standard Connectivity SolutionsExamples: Real-Time Payments, Mobile App capabilities, PCSP, batch filesCoordinate with Connectivity Solutions Strategy prior to committing to non‑standard solutionsFollow up on and resolve out‑of‑bounds technology questions and requestsLead requirements discovery and quarterback new solution intake, documentation, and approvalsManage and prioritize the partner technology backlogAPI, Platform & Certificate ManagementCoordinate API version management and lifecycle planning with partners and internal platform teamsAct as point of contact for certificates, secrets, and keys, including renewals and partner communicationsMonitor and report on API usage, performance, and stabilityTranslate platform and API updates into business‑friendly communications for partnersEnsure partner alignment with platform standards and lifecycle expectationsDelivery, Support & Issue ManagementManage and triage a backlog of partner and internal technology requestsTriage production issues and actively engage in Production Support channelsAssist with testing, troubleshooting, and ticket resolutionManage downtime communications and escalation, including understanding internal development and environment cyclesEnsure proactive, transparent communication to highly integrated partnersTesting, UAT & Release ManagementOwn UAT environment management, including refresh coordination and account conditioningSupport test data setup and post‑refresh ad hoc testing requestsCoordinate partner testing for Elan and Fiserv technology updatesManage partner release readiness, validation, and sign‑off activitiesDrive proactive technology change communication across Elan and Fiserv platformsReporting, Insights & Continuous ImprovementProduce and deliver solution usage, performance, and experience reportingReview CSAT feedback and partner input to identify improvement opportunitiesDrive workflow, platform, and API experience enhancementsIdentify trends, risks, and scalability opportunities across partner implementationsTraining, Leadership & Function DevelopmentAct as a player/coach, mentoring future Technology Relationship ManagersDefine and document standard operating processes for onboarding, governance, compliance, UAT, and releasesCreate repeatable work products, including:Intake and requirements templatesCompliance and audit checklistsPartner communication artifactsAPI, certificate, and environment playbooksImprove efficiency through process standardization and reduced manual effortHelp establish the long-term operating model for Technology Relationship ManagementRequired Skills & ExperienceStrong background in B2B technology relationships, integrations, and platform‑based solutionsProven experience liaising between business, technical, compliance, and product teamsWorking knowledge of APIs, UAT environments, certificates, and platform lifecycle managementAbility to manage complex partner ecosystems with multiple dependenciesExcellent communication skills with both technical and non‑technical stakeholdersDemonstrated ability to manage ambiguity and build new processes or functionsQualificationsBachelor’s degree or equivalent relevant experience 8+ years of experience in technology relationship management, technical account management, or similar roles within the financial services, payments, or related industryExperience working with enterprise partners and regulated environmentsPreferred QualificationsExperience in financial services or payments technology strongly preferredFamiliarity with compliance frameworks such as CAT and PRISMExperience supporting third‑party platforms such as Fiserv or similar providersPrior experience mentoring or building new operational functionsExperience training and coaching others, with interest in continued people leadershipIf there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants. Benefits:Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:Healthcare (medical, dental, vision)Basic term and optional term life insuranceShort-term and long-term disabilityPregnancy disability and parental leave401(k) and employer-funded retirement planPaid vacation (from two to five weeks depending on salary grade and tenure)Up to 11 paid holiday opportunitiesAdoption assistanceSick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by lawReview our full benefits available by employment status here. U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.E-VerifyU.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $134,280.00 - 164,120.00U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.Posting may be closed earlier due to high volume of applicants.SummaryLocation: Brookfield, WI; Atlanta, GA; Minneapolis, MN; San Francisco, CA; New York, NY; Chicago, IL; Denver, CO; Irving, TXType: Full time