Tech Support engineer

*Travel required at least 1-2 times per month or as business determines to deploy laptops - Expenses will be paid.

Tech support Engineer

Onsite - East Moline, IL 61244

Rate - $24/hr.w2 (max)

Top 3 Skills

- Hands-on experience in Depot Management/Configuration Center operation

.- Strong knowledge of End-User Device Lifecycle Management (laptops, desktops, AV, smart devices

- Working experience with Microsoft ecosystem and device management tools.

Key Responsibilities

:- Perform imaging, re-imaging, configuration, and setup of laptops, desktops, AV devices, and smart devices

- Execute device refresh, replacement, and lifecycle management activities in a depot/configuration center environment.

- Provide break/fix troubleshooting and hardware repair for laptops and desktops, including coordination with OEM warranty provide

- Manage asset tagging, barcoding, assignment, and accurate inventory tracking across locations

- Maintain and update asset movement, device status, and lifecycle records in ServiceNow.

- Conduct monthly inventory audits and reconcile physical assets with system records.

- Support shipping and receiving activities, including device staging, packaging, and coordination with logistics teams.

- Track and execute project-based deployment work, ensuring adherence to defined priorities, timelines, and guidelines.

- Update tickets, tasks, and project records in ServiceNow, ensuring data accuracy and audit readiness.

- Collaborate effectively with IT support teams, configuration centers, and shipping/receiving departments.

- Communicate clearly with customers and internal stakeholders through written and verbal updates.

- Follow standard operating procedures, security guidelines, and asset management policies

Required Skills & Experience:

- Hands-on experience in Depot Management/Configuration Center operations.

- Strong knowledge of End-User Device Lifecycle Management (laptops, desktops, AV, smart devices).

- Working experience with Microsoft ecosystem and device management tools, including:

- O365 / Microsoft 365

- Intune / Endpoint Management

- SCCM / Configuration Management

- Asset Management tools

- Practical working knowledge of ServiceNow for incident, asset, and task updates.

- Experience in hardware troubleshooting, break/fix repair, and vendor warranty coordination.

- Good understanding of shipping, receiving, and inventory control processes.

Behavioral & Professional Competencies:

- Strong written and verbal communication skills.

- Customer-focused mindset with the ability to work directly with end users and stakeholders.

- Ability to prioritize work effectively in a fast-paced, project-driven environment.

- High ownership, attention to detail, and accountability.

- Willingness to work from the office and support hands-on operational activities.

- Positive attitude with readiness to learn and adapt.