Community Life Advisor

Job Title

If you're looking for an opportunity to transform the lives of poor and homeless men, women, and children in your community, we may have a job for you. Since 1972, Metropolitan Ministries has been providing life-changing solutions for those who are homeless and at risk of becoming homeless in Tampa Bay. We are a grassroots, donor, and volunteer-fueled community nonprofit. At Metropolitan Ministries, we serve families in Hillsborough, Pinellas, Pasco, Polk and Hernando counties with compassion, practical help, and a willingness to make a huge difference.

Job Functions: Provide support and assistance to residential clients, assuring a safe and healthy environment as residents work towards self-sufficiency. Ensure residential issues that arise are taken care of professionally and immediately.

Essential Responsibilities:

1. Participate as a member of the therapeutic team in coordination with staff counselors and case managers.
2. Ensure safety and security of families with an attitude of care, ensuring adherence to established policies and procedures. CLA works together with case management team regarding family progress. Offer support and encouragement to clients to achieve their goals and reach self-sufficiency.
3. Document progress updates in electronic platforms for CLA team.
4. Monitor Residential hall for security, making rounds of the house as required. Manage visitors according to policy and allow no unauthorized visitors access to the center. Call the police or other emergency services as appropriate. Inform on-call staff of any emergency or when appropriate.
5. Take prompt action on resident safety or health issues as they arise. Conduct weekly room inspections. Administer drug tests as directed. Provide access to client's medications.
6. Communicate progress, status, and critical issues to the staff on other shifts using established protocols. Assist with CLA responsibilities on a rotating basis, such as monitoring the front desk, stocking and managing the supply room, monitoring the dining room, and other duties.
7. Meet personal goals and actively contribute to the achievement of the team and organizational goals and KPI. Attend continuing education events and seminars as required. Support the team in other tasks as assigned. Participate in staff and group meetings. Participate in Metropolitan Ministries' holiday efforts, Bridge Builders and other fund raising events when needed.
8. Assist with and provide guidance for residential issues as they arise. Ensure CLA's are providing services consistent with the mission, vision, guiding values and program philosophy of Metropolitan Ministries.
9. Intervene in crisis situations with clients to proactively resolve issues.
10. Act as a representative of MM after hours to communicate with and welcome volunteers, donors, visitors and meal site partners. Be the "face of the ministries" after hours, setting a positive tone and example.

Requirements:

Education and Experience: High School Diploma or GED completed. Training and/or experience as a behavioral health tech or frontline staff with homeless population preferred. Individuals who have been homeless themselves are encouraged to apply.

Skills Requirements: Requires heart for ministry and comfort working with poor and homeless families and individuals. Requires understanding of poverty, a high degree of maturity, strong inter-personal skills and the ability to work with low socio-economic and diverse populations facing crisis situations in a professional and diplomatic manner. Demonstrates maturity and sensitivity to issues of faith, culture, and other sources of diversity. Ability to deescalate clients on the edge of verbal or physical violence. Ability to work as part of a team within a multi-disciplinary framework. Demonstrates computer literacy with knowledge of Microsoft Office. Willing to work with minimal supervision, yet be able to accept direction; well organized and detail oriented. Requires customer service and oral and written communication skills. Bi-lingual a plus, but not required. Will be trained in electronic platforms, must have computer skills to support completion of this requirement.

Physical Requirements: Must have hearing and speaking ability for effective oral communication; Must have visual acuity to make observations of facilities; must have physical ability to handle both indoor and outdoor temperatures; physical, emotional and spiritual stamina to handle job-related issues and stress. Must have ability to climb stairs and make walk-throughs of entire residential area.

Other: Must demonstrate legal authorization to work in the United States. Must pass applicable pre-employment background screening procedures. Must be able to communicate effectively in English.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving individuals throughout our local communities. People of color, women, LGBTQIA+, Veterans and persons with disabilities are encouraged to apply. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Metropolitan Ministries is committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at View phone number on click.appcast.io or via email at View email address on click.appcast.io.