Digital Delivery Manager

Solutions Consulting & Engineering Team

A dynamic, strategic and resourceful digital first thinker. A leader and facilitator responsible for activities related to managing the technical delivery of multi-faced Digital Strategy, Emerging Technology, Application and Platform development initiatives.

A cross-functional digital delivery leader, working with account-program leads and engineering team leads, you will be responsible for managing, enabling and empowering a cross functional team to deliver outstanding, profitable work for the clients, while striving for a positive environment and engaged team.

An effective communicator, this role is responsible for managing across multiple teams, delivering value for our clients, and ensuring clear communication across delivery teams, vendors WWT service lines, account leadership, and the client.

Job Responsibilities:

• Cross-functional, Multi-Team Product(s) Delivery - Successful (on-time, on-budget) product or products delivery, across multiple, potentially cross-functional (Digital/Cloud/Security/Analytics), global product delivery teams is the number one priority for Digital Delivery Management. Ensure product delivery milestones are visible, established, tracked and met, and that overall delivery progress is forecasted and communicated to the customer and internal stakeholders. Deviations in scope or timeline are appropriately communicated, escalated, and solutioned as appropriate.
• Contract Management - Ensure all contract outcomes related to delivery are met within the timelines specified in the Statement of Work.
• Delivery Liaison – Act as primary internal leadership for delivery aspects of program objectives, in support of Digital Program Director. Coordinate delivery with vendors, third parties, and client teams as needed in conjunction with Digital Architect.
• Define/Ensure Product Success – Act as primary leadership for delivery-related activities and roles. Ensure multiple teams are providing meaningful metrics and tracking towards individual team delivery expectations. Provide consolidated delivery overview across program and ensure that all teams are being held accountable to these goals.
• Risk Management - Ensure product risks are identified, tracked, and communicated with the customer regularly, in a consistent and meaningful way across multiple delivery teams. Ensure team, product and program level suitable risk mitigation strategies are in place. Escalate issues and risks to Program Leadership as appropriate if there are indications that targets will not be reached and establish plans and team commitment to mitigate those risks.
• Team Liaison - Serve as a liaison between leadership of individual delivery teams to ensure cross-team risks are mitigated.
• Global Delivery – Proven leadership with complex, global delivery including near and offshore teaming; experience and drive to lead best practice global delivery and governance standards development and implementation.
• Delivery Maturity – Project management expertise that can adapt across different software delivery models including platform integration, AI solutions, and no and low code methodology; experience and drive to lead delivery and governance standards development and implementation.