Customer Service Manager at Coyote Classics, Inc. Cedar Falls, IA

Coyote Classics is a nationally recognized classic car dealership specializing in iconic American muscle cars, collector vehicles, and restoration services, serving customers across the country. Key Areas of Responsibility Customer Service & Customer Relationship Management : Deliver exceptional customer communication and service while building trust with high‑value remote buyers. Sales Transaction Coordination & Financial Responsibilities : Oversee payment collection, transaction follow‑through, financial accuracy, and customer purchase completion. Title & Documentation Processing : Manage title paperwork, secure document handling, and administrative follow‑through. Restoration Customer Support : Coordinate communication, billing support, and customer experience for restoration clients. Leadership & Team Management : Supervise and support a customer service assistant while leading daily accountability and communication meetings. Interdepartmental Coordination : Work closely with sales, shop, transportation, and dealership leadership to ensure customer expectations, timelines, and deliverables are clearly communicated and executed; hold daily team meetings with department leads. Cross‑Training / Backup Support Opportunities : Opportunities for expanded learning and backup support responsibilities. Ideal Candidate Previous management or supervisory experience required. Strong customer service and communication skills. Highly organized with exceptional attention to detail. Financially accurate and comfortable handling payment‑related responsibilities. Professional, proactive, and solutions‑oriented. Strong leadership presence and team accountability skills. Comfortable building trust with customers who are making significant vehicle purchase decisions remotely, often sight unseen. Benefits 401(k) matching Dental insurance Paid time off Vision insurance STD/LTD and Life Insurance Work Location: In person Pay: $22.00 - $26.00 per hour To Apply Submit your resume, references, and a brief introduction telling us why you’d be a great fit for this role to View email address on click.appcast.io. #J-18808-Ljbffr