Field Service Engineer I
Cooper Cos.
Job Description
This position is responsible for providing installation, calibration, maintenance, repair, validation, and support services for IVF customers across North America under guidance.
Performs field-based equipment service and installation activities following established procedures. Builds technical competency across supported products and utilizes D365 CRM for service documentation.
Responsibilities
Obtain certifications to install and service assigned IVF equipment
Perform equipment installations following standard procedures
Perform routine service, maintenance, calibration, and validation tasks
Provide basic technical support to customers and sales teams
Assist in troubleshooting and repair activities
Maintain accurate paperwork and device history records in D365
Support workshops and trade shows (setup and teardown)
Manage travel logistics and expense reporting
Participate in training and team meetings
Perform other duties as assigned
Travel: Up to 90-100%
Work Environment:
- Lifting of 50 lbs is common
- Contact with household cleaners
Qualifications
Basic understanding of medical device service
Foundational knowledge of microscopy and lab environments
Ability to follow procedures and work under guidance
Basic troubleshooting skills (electrical and mechanical)
Strong organizational and communication skills
Familiarity with MS Office; CRM exposure preferred
Passing of background check, which may include verification of prior employment, criminal conviction history, educational and driving records.
Experience:
- Experience in Medical Equipment Field Service or Service and Repair preferred.
- CRM business system operation.
Education:
- Bachelor's Degree in a related technical discipline or equivalent experience.
- Biomedical Equipment education a plus
Job Info
- Job Identification 11981
- Job Category Engineering
- Posting Date 07/16/2026, 07:36 PM
- Job Schedule Full time
- Locations 3 Regent St., Livingston, NJ, 07039, US (On-site)
- Company CooperSurgical
Vacancy posted 5 days ago
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