Office Manager

Position at Maple Family Dentistry Join Our Team and Brighten Lives One Smile at a Time! At Maple Family Dentistry, our mission is to provide exceptional dental care while creating a welcoming, positive experience for every patient. We are seeking an experienced and motivated Office Manager who is passionate about leadership, patient care, team development, and practice growth. If you are a strong dental administrative leader who enjoys building relationships, improving processes, and developing a high-performing team, we would love to meet you! Your Schedule: Mon, Tues, Th 7:45am-5pm, Wed 7:45am - 1pm Benefits & Perks Available to full-time employees working 30+ hours per week: Quarterly bonus potential of up to $700 Medical, vision, and life insurance Employee dental treatment discounts Paid time off (PTO) and 9 paid holidays Flexible Spending Account (FSA) Health Savings Account (HSA) Scrub allowance Continuing education allowance Licensure and certification reimbursement What You'll Bring Minimum of 3 years of dental administration experience Previous experience managing, coaching, and developing a team Strong knowledge of dental practice operations, insurance, treatment coordination, and patient financial processes Ability to partner with doctors and leadership to achieve practice goals Knowledge of federal and state employment regulations Proficiency in Microsoft Office, dental practice management software, and standard office technology Excellent communication, organizational, and problem-solving skills Professionalism and sound judgment in stressful situations Strong conflict-resolution skills and the ability to build trust with patients and team members Ability to prioritize multiple responsibilities while maintaining confidentiality What You'll Do As the Office Manager, you will oversee daily practice operations while partnering with the doctor and leadership team to deliver an exceptional patient experience, support team development, and drive practice success. Leadership & Team Development Lead, coach, and support the administrative team to achieve operational excellence Foster a positive, collaborative, and accountable team culture Communicate practice goals, updates, and expectations effectively Assist with recruiting, interviewing, hiring, and onboarding new team members Train team members and encourage ongoing professional development Partner with leadership on performance evaluations, coaching, and performance improvement plans Patient Experience & Practice Operations Oversee the patient experience, from scheduling through financial coordination Promote exceptional customer service and patient satisfaction Manage appointment scheduling, patient records, insurance coordination, billing, and collections Address patient concerns and resolve complaints professionally and efficiently Maintain smooth daily workflows and identify opportunities to improve practice efficiency Financial & Administrative Responsibilities Partner with accounting teams on accounts payable, accounts receivable, reporting, and budgeting Monitor practice performance metrics and support the achievement of financial goals Review and implement processes that promote efficiency and practice growth Research vendors, supplies, and equipment purchases to support cost-effective operations Compliance & Office Management Maintain compliance with OSHA requirements, applicable health regulations, and practice policies Maintain employee records, licensing documentation, payroll records, and benefits paperwork Ensure the office remains clean, organized, professional, and welcoming Coordinate equipment maintenance and facility needs Support marketing initiatives that promote continued practice growth Why Join Maple Family Dentistry? We believe great dentistry starts with a great team. As our Office Manager, you will play an important role in creating a positive environment for patients and employees while helping the practice thrive. You’ll Have The Opportunity To Make a meaningful impact on patient care and team culture Work alongside dedicated dental professionals Develop your leadership skills and advance your career Participate in holiday parties and practice events Contribute to a practice committed to excellence and personalized care #J-18808-Ljbffr