Transportation Control Tower Analyst - Ocean

Transportation Control Tower Analyst - Ocean

Position: Transportation Control Tower Analyst - Ocean

Location: Franklin, TN

Duration: 06-12 Month Contract

Pay range: $40-$43/hour on W2

Schedule: On site for first month of training, transition to hybrid schedule after

Job Description: We are seeking a skilled and analytical Transportation Control Tower Analyst - Ocean to join our global logistics team, overseeing and optimizing international ocean freight operations across import and export flows. This role focuses on end-to-end ocean shipment visibility, exception management, carrier performance, and issue resolution across ports, terminals, and inland connections. The ideal candidate will serve as a central coordination point between carriers, freight forwarders, ports, customs brokers, and internal stakeholders to ensure on-time, cost-effective, and compliant ocean transportation while proactively managing disruptions in the global supply chain.

Key Responsibilities:

• Ocean Freight Operations
• Monitor and manage international ocean shipments (FCL, LCL) from port of origin through final inland delivery.
• Track vessel schedules, port congestion, ETA changes, rollovers, and capacity constraints.
• Actively manage shipment exceptions such as missed sailings, port delays, demurrage, detention, and customs holds.
• Ensure timely coordination of pre-carriage and on-carriage movements, including drayage and intermodal handoffs.
• Carrier, Forwarder & Port Coordination
• Serve as primary liaison with ocean carriers, NVOCCs, freight forwarders, port terminals, drayage providers, and SE's LLP Uber Freight.
• Monitor carrier performance against KPIs including on-time arrival, transit reliability, and exception frequency.
• Support carrier allocation and service lane strategies with procurement and network teams.
• Exception Management & Case Resolution
• Manage ocean shipment issues within a control tower case management framework.
• Conduct root cause analysis and recommend corrective actions.
• Communicate impacts and recovery plans to stakeholders.
• Data Analysis & Performance Reporting
• Analyze ocean transportation data to identify trends, risks, and improvement areas.
• Develop dashboards and KPI reporting using Power BI or Tableau.
• Provide actionable insights to leadership.
• Cost Optimization
• Identify opportunities to reduce ocean freight and accessorial costs.
• Support rate analysis and carrier performance reviews.
• Monitor and dispute demurrage and detention charges.
• Compliance & Documentation
• Ensure compliance with international trade and customs regulations.
• Validate accuracy of Bills of Lading and shipping documentation.
• Support customs clearance issue resolution.
• Process Improvement & Projects
• Drive process improvements to enhance visibility and predictability.
• Support system enhancements, carrier onboarding, and workflow standardization.

Preferred Qualifications:

• Global control tower experience
• Knowledge of demurrage/detention management
• APICS or CSCMP certification
• Advanced Power BI or Tableau skills

Must have:

• Ocean Freight Experience for this role
• Experience with TMS, control tower platforms, and BI tools