Client Success Representative

:

Duties and Responsibilities

• Answer calls from clients.
• Follow call script to ensure all details were obtained from the client.
• Create tickets and assign them to the appropriate team member.
• Manage tickets submitted by clients.
• Service ticket management.
• Assist in team's time management.
• Escalate tickets based on priority.
• Meet with clients, vendors and internal staff on various projects, service tickets etc.
• Perform low level IT support.
• Manage on-call schedule.

Required

• One year working experience
• Proven customer support experience
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Strong organizational and documentation skills
• Ability to multitask, prioritize and manage time effectively
• Ability to work under pressure
• High school diploma or equivalent

Preferred

• Experience with using CRM or Ticketing System.
• Someone who is interested in IT and looking to grow their IT career.

Job Type: Full-time

Pay: $30,000.00 - $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Compensation package:

• Performance bonus

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime
• Weekends as needed

Ability to Relocate:

• Breaux Bridge, LA 70517: Relocate before starting work (Required)

Work Location: In person