In-Business Controls and Governance Lead

Job Description

Join a high-impact team where your leadership shapes a strong in-business control environment — leading audits, reviews, and regulatory exams while triaging incidents and strengthening processes. You will be the in-business controls voice across the product lifecycle, partnering with Control Managers, Compliance, Legal, and Risk to ensure regulatory excellence and operational rigor. This is your opportunity to drive customer-focused outcomes in a fast-paced, high-visibility environment.

As an In-Business Controls and Governance Lead in the Card Credit Decisioning team, you will design, execute, and continuously improve a robust in-business control framework while overseeing audits, reviews, and regulatory exams. You will lead, manage, and coach a high-performing team, fostering a strong culture of accountability, collaboration, and continuous improvement. You will support your team in triaging incidents, documenting root causes and corrective actions, validating evidence, and embedding controls across the product development lifecycle in partnership with Control Managers, Compliance, Legal, Operational Risk, and Process Owners. You will leverage analytics and approved automation to streamline processes, enhance risk management, and drive timely, customer-focused decisions.

 

Job responsibilities

• Lead, coach, and develop the team by setting clear expectations, providing ongoing feedback, and fostering a culture of accountability and continuous improvement.
• Design, implement, and continuously improve the in-business control framework across assigned processes.
• Coordinate audits, reviews, and regulatory exams, ensuring timely, high-quality responses and successful outcomes.
• Triage process incidents and breaks, documenting root causes, corrective actions, and remediation progress.
• Validate control effectiveness and evidence prior to submission to reviewers, auditors, and examiners.
• Embed controls across the product development lifecycle in partnership with Control Managers, Compliance, Legal, Operational Risk, and Process Owners.
• Leverage analytics and approved automation to streamline processes, enhance risk management, and improve transparency.
• Facilitate cross-functional forums, drive decisions, monitor action plans, and communicate progress clearly to stakeholders.

 

Required qualifications, capabilities, and skills

• 5+ years of experience in Operations, Controls, Compliance, or a related field.
• Demonstrated experience managing and coaching teams, developing talent, and fostering a high-performing, positive environment.
• Bachelor's degree in Business, Operations, Compliance, or a related discipline, or equivalent work experience.
• Proven track record of promoting a strong control environment and adhering to risk, procedure, and process expectations while delivering customer-focused outcomes.
• Experience facilitating meetings with clear agendas, documented minutes, and strong meeting discipline.
• Proficiency in Microsoft Office products, with advanced Excel and PowerPoint skills.
• Strong project management skills with a demonstrated commitment to operational excellence.
• Ability to build relationships, lead through influence, and make sound decisions in complex, cross-functional environments.

 

Preferred qualifications, capabilities, and skills

• Ability to motivate, mentor, and coach others, reinforcing strong team culture and enabling professional growth.
• Strong analytical and problem-solving skills with a results-oriented mindset.
• Keen attention to detail and a strong sense of urgency when managing competing priorities.
• Customer-focused approach, consistently leading with the voice of the customer.
• Experience leveraging technology, AI, or automation to strengthen risk management and improve efficiency.
• Ability to prioritize, decide, and deliver in fast-paced, high-pressure environments.
• Experience with SharePoint or similar collaboration and document management platforms.

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.