General Manager

General Manager7940-B Plum Grove Road, Cleveland, TXThe General Manager (GM) must be at least 18 years of age, primarily responsible for all operational and financial aspects of their restaurant operations. It is the primary responsibility of the GM to achieve financial and operational results through leadership and direction of management teams and hourly employees (HE). It will be from this structure all monthly, quarterly, and yearly business objectives are consistently achieved.Requirements:People Development: People are the highest priority of General Managers. The ongoing development of each manager is what creates the environment for success in the areas of HQSC, growth, and financial results. This works with the management team helping to select and develop qualified managers and hourly employees to assemble each unit's team. This is the only long term growth and success can be achieved and maintained. Demonstrate superior credibility as a role model through leadership, communication, coaching, influencing, and integrity. Builds effective teams by participating in the selection and training of new managers and employees.Sales Growth: Verifies staffing levels in unit to ensure proper staffing to maximize sales on each and every shift. Works with AC, management teams, HE to increase guest counts by attracting new guest and encouraging increased frequency through superior execution of HQSC standards.Financial Results: Works with AC to create monthly, quarterly, and yearly financial goals. Monitors control issues within each unit to verify consistent results against all financial control procedures.Work Requirements:Work minimum of 40-45 hours a week if hourly and more if needed. Salaried managers work 50-55 hours a week and more if store underperforming or understaffed. Cover 9 peak periods a week. Close store at least 2 times a week (inventory counts as a close) if labor not ran. Schedule in to by 11:00AM on Friday and posted Friday after dinner rush. Exterior of store has good curbside appearance and getting all landscaping needs taken care of (all lights working properly). Managers handle all customer complaints or problems. Phone scripts and procedures are posted. Let area coach know of any maintenance issues. Minimum of 5 day work week and max of 1 weekend day off unless approved by AC. Work every Friday nights unless AC approval. Available for store and AC to get a hold of at all times. Ultimately responsible for all aspects of day to day business.