Customer Service - Donor Support Technician

CSL Plasma

Oklahoma City, OK

The Opportunity

Responsible for preparing the donor, donor area and equipment for the pheresis processors.

You will report to the Assistant Center Manager.

The Role

Prepares the autopheresis machine for the pheresis process.
Monitor the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
Disconnect the donor when the process is complete.
Maintain alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
Use Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
Use PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
Alerts Group Leader or Supervisor of donor flow issues.
Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
Understand the policies and procedures associated with hyper immune programs at the center if applicable.
Maintain clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
Maintain confidentiality of all personnel, donor and center information.
May be cross-trained in other areas to meet the needs of the business.
Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
Perform job-related duties as assigned.

Your skills and experience

Education

High school diploma or equivalent required

Experience

Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience
Will perform basic math calculations

Working Conditions

(physical & mental requirements)

Understand, remember and apply oral and/or written instructions
Understand and follow basic instructions and guidelines
Must be able to see and speak with customers and observe equipment operation.
Occasionally perform tasks while standing and walking up to 100% of time
Reach, bend, kneel and have high level of manual dexterity
Occasionally be required to lift and carry up to 25 pounds
Fast paced environment with frequent interruptions
Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens • Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
Required to work overtime and extended hours to support center operational needs

PandoLogic. Keywords: Phlebotomist, Location: Oklahoma City, OK - 73102 , PL: 604288704

Apply

Vacancy posted 3 days ago

Similar jobs that could be interesting for youBased on the Customer Service - Donor Support Technician in Oklahoma City, OK vacancy

Customer Service - Donor Support Technician
...Opportunity Responsible for preparing the donor, donor area and equipment for the... ...guidelines Must be able to see and speak with customers and observe equipment operation.... ...Required to work overtime and extended hours to support center operational needs About CSL...
Suggested
Part time
Work experience placement
CSL
Oklahoma City, OK
4 days ago
Bilingual Spanish POS Support Technician
...bouquets with keepsake vases delivered to customers’ doorsteps daily. We’ve been a part of... ...become the world’s largest flower delivery service. With more than 10,000 member florists... ...via phone, email, and chat sessions in support of various application software packages...
Suggested
Hourly pay
Full time
Work experience placement
Local area
Worldwide
Teleflora
Oklahoma City, OK
4 days ago
Support/End Point Technician
Endpoint Support/Management - Associate Analyst Job Description Endpoint Support/Management - Associate Analyst Work Model : Onsite... ...technical documentation Drive Solution Availability & Customer Service (50%) - drive to improve system performance and stability. Responsible...
Suggested
Temporary work
Work at office
Flexible hours
Associated Wholesale Grocers
Oklahoma City, OK
3 days ago
Technical Support Technician
The HQ Technical Support Technician (HQTS) is a customer-focused IT professional responsible for providing responsive, hands-on technical support to employees... ...technician who enjoys delivering excellent customer service while contributing to efficient IT operations and a...
Suggested
Work at office
Remote work
Express Employment International
Oklahoma City, OK
6 days ago
IT Support Technician
IT Support Technician - Bracknell We're looking for an IT Support Technician to join a busy onsite IT team in Bracknell on a full-time... ...troubleshooting experience Some Mac/iOS knowledge Excellent customer service and communication skills 12th August, 2026 IT Support...
Suggested
Full time
Contract work
Monday to Friday
ENTRUST PEOPLE LIMITED
Oklahoma City, OK
5 days ago
Corporate Support Technician II
...Welcome to Love's! Our Corporate Support team is seeking an experienced Support Technician II who provides frontline... ...devices, and related technology services. This role diagnoses and resolves... ...partners, and delivers professional, customer-focused support. The role...
Work at office
Local area
Remote work
Loves Travel Stops & Country Store
Oklahoma City, OK
6 days ago
Senior IT Support Technician - OKC
...Our comprehensive strategic services are geared for the industry'... ...member is thoroughly trained and supported by a leadership team with... ...seeking a Senior IT Support Technician to provide experienced... ...troubleshooting with dependable customer service, disciplined ticket...
Work at office
Local area
Remote work
Rockforce
Oklahoma City, OK
20 days ago
Lab Support Technician - PRN
...Find your calling at Mercy! The Laboratory Support Technician (LST II) is part of the provider care team acting in a support capacity... ...mechanisms. The LST II will be required to exhibit excellent customer service skills in line with the Mercy Signature Service Standards...
Relief
Mercy
Oklahoma City, OK
4 days ago
Lab Support Technician - Full Time (Coletta)
...Find your calling at Mercy! The Laboratory Support Technician (LST III) is part of the provider care team acting in a support capacity... .... The LST III will be required to exhibit excellent customer service skills in line with the Mercy Signature Service Standards...
Full time
Mercy
Oklahoma City, OK
1 day ago
IT Support Technician III
...Job Description Job Overview IT Support Technician III is a senior-level role responsible... ...management, identity and access management, and service delivery. This role serves as an... ...Maintain professional conduct and strong customer service in all interactions Skills...
Work at office
Remote work
AGS
Oklahoma City, OK
5 days ago
Tier 2 Support Technician
...currently seeking a detail-oriented Tier 2 Support Technician to join our diverse team in Oklahoma... ...Troubleshoot and resolve customer requests submitted via phone and email... ...members to triage, organize, and prioritize service requests Maintain clear communication...
Full time
Casual work
Work at office
Remote work
Worldwide
Monday to Friday
TeamLogicIT Oklahoma City
Oklahoma City, OK
15 days ago
Support Technician I
...ABOUT THE JOB Technical Support Tier 1 under general supervision... ...documentation in resolving customer issues. ESSENTIAL FUNCTIONS... ...Provide professional customer service skills such as positive... ...resolution. Manage field service technicians through resolution of...
Work at office
Flexible hours
Dobson Technologies
Oklahoma City, OK
27 days ago
IT Help Desk Technician- Tier 1
...Uses the Help Desk ticketing software, Invgate, to document all support issues and log all calls. # Installs hardware and software... ...should demonstrate the following competencies: # Customer Service - Responds promptly to customer needs; Responds to requests for...
Full time
Work at office
Flexible hours
Oklahoma Farm Bureau Insurance Company
Oklahoma City, OK
11 days ago
Technical Support Specialist - Weekday Overnight - Government
$54k - $80k
...Remote Job Overview The Technical Support Specialist provides technical support to a mix of technical and non-technical customers by diagnosing, troubleshooting, repairing... ...knowledge and exceptional customer service skills. On a daily basis, the Technical...
Contract work
Remote work
Monday to Friday
Flexible hours
Shift work
Night shift
Afternoon shift
Early shift
Weekday work
Relativity
Oklahoma City, OK
3 days ago
Service Desk Agent
$20.83 - $26.25 per hour
...Position Overview The Customer Service Representative, Junior provides entry-level, first-line technical support for users of enterprise IT services in a highly regulated government environment. The role receives and documents incidents and service requests, performs...
Contract work
Work experience placement
Work at office
ASM Research, An Accenture Federal Services Company
Oklahoma City, OK
5 days ago
Help Desk Technician
$20 - $22 per hour
...KOur client is looking for a Help Desk Technician (Early Shift). Please contact us... ...Technician to join their IT team in a customer-focused support role. This position is ideal for someone... ..., punctuality, and a strong customer service mindset are just as important as...
Permanent employment
Work at office
Local area
Early shift
Addison Group
Oklahoma City, OK
2 days ago
IT Desktop Support Technician
$39.4k - $78.2k
...of Travel: None * * * The Opportunity: As the IT Desktop Support Technician, you are responsible for resolving IT hardware and software... ...small package shipments (laptops and peripherals). Follow customer service best practices during phone and email communications while...
Full time
Contract work
Work experience placement
Work at office
Local area
Remote work
Flexible hours
Relha LLC
Oklahoma City, OK
2 days ago
Help Desk Specialist
...client in Oklahoma City to hire a customer-focused Help Desk / Desktop Support Specialist for a 6+ month contract... ...best practices Excellent customer service, communication, and interpersonal... ...Microsoft Certified Desktop Support Technician (MCDST) , or similar Experience...
Contract work
High Sierra Talent
Oklahoma City, OK
3 days ago
Help Desk Technician II
Description United Systems is seeking a Desktop Technician Tier 2 to provide advanced on‑site technical support to clients. This role addresses complex... ...effective solutions while providing a high level of customer service. Key Responsibilities Advanced Technical Support...
Work at office
Local area
Remote work
United Systems
Oklahoma City, OK
4 days ago
Service Desk Technician
The Service Desk Technician supports an enterprise help desk serving Hanscom AFB clients and customers across classified and unclassified systems. The position handles ticket management, hardware and software troubleshooting, customer support, voice/VoIP/SIP issues, software...
Contract work
Temporary work
Work at office
Remote work
Shift work
American Ops
Oklahoma City, OK
6 days ago
IT Support Analyst
$60k - $100k
## IT Support AnalystApplylocations: Methuen, MA: Andover, MA: Wilmington, MA: Lawrence,... ...report to the Senior IT Manager of Field Services Americas.**You Will Make an Impact By:**... ...user and infrastructure devices.* Train customers on various IT related processes and...
Permanent employment
Work at office
Local area
Visa sponsorship
Work visa
Relocation package
Weekend work
MKS Instruments, Inc.
Oklahoma City, OK
4 days ago
Technical Support Specialist - Weekend - Government
$54k - $80k
Job Overview The Technical Support Specialist provides technical support to a mix of technical and non-technical customers by diagnosing, troubleshooting, repairing and debugging... ...server knowledge and exceptional customer service skills. Posting Type Remote/Hybrid Job...
Contract work
Remote work
Monday to Friday
Flexible hours
Shift work
Weekend work
Day shift
Afternoon shift
Early shift
Relativity
Oklahoma City, OK
5 days ago
Technical Services Specialist
$34 - $45 per hour
...Subsidiary of Westinghouse Electric Company LLC WECTEC Staffing Services provides customer-focused solutions with offerings ranging from high-volume... ...bring expertise across technical and corporate functions, supporting international contracts in over five countries. We invite...
Contract work
Work experience placement
Westinghouse Electric Company LLC
Oklahoma City, OK
3 days ago
Senior Support Engineer
$51.9k - $132.4k
...Description Serves as a point of contact for customers, fielding inquiries via phone or electronic channels. Provides technical support by troubleshooting and resolving... ...reliability, and maintenance issues. Maintains service request and/or product documentation and...
Temporary work
Flexible hours
Shift work
Oracle
Oklahoma City, OK
2 days ago
Technical Support Supervisor
...Job Description Job Description The Technical Support Supervisor is responsible for leading a team of Technical Support Representatives who provide exceptional customer service and technical assistance to residential and business internet customers. This role ensures...
Dobson Fiber
Oklahoma City, OK
12 days ago
Healthcare Technical Business Analyst (Medicaid)
Req ID: 49546At NTT DATA Services, we know that with the right people on board, anything... ...practices and 50 insurance providers in support of 65 million policy holders.NTT DATA Services... ...presentationsStrong problemsolving and customer service skillsTeam player and a...
For contractors
Flexible hours
NTT DATA
Oklahoma City, OK
3 hours ago
Senior Technical Support Engineer
$111.8k - $128.5k
CMT is looking for a collaborative, customer-committed, and creative Senior Technical Support Engineer to help us change the world. CMT has helped protect over... ...including Customer work Report on issues, resolution, service levels and customer satisfaction Manage all...
Temporary work
Work experience placement
Summer work
Work from home
Worldwide
Flexible hours
Cambridge Mobile Telematics
Oklahoma City, OK
2 days ago
Technical Support Engineer
...metrology solutions, delivering equipment, calibration, repair, software support, and technical services to manufacturers and laboratories across North America. The organization supports customers in achieving measurement accuracy, maintaining compliance, and improving...
Remote work
Redeployment
Oklahoma City, OK
2 days ago
Remote Outbound Call Center Agent
$15 - $16 per hour
...where your efforts help people in need and support causes you care deeply about? As a... ...impactful telephone fundraising programs and donor communications. With over 400 employees across... ...to management positions, Inbound Donor Services positions, as well as manage portfolios...
Remote job
Hourly pay
Work from home
Shift work
Mds-Communications
Oklahoma City, OK
3 days ago
IT Specialist
...role in everything we do. Join a tight-knit, collaborative team and make a difference! The IT Specialist provides user support and customer service on company-supported computer applications and platforms and troubleshoots problems and advises on the appropriate action...
Full time
Work at office
Local area
Monday to Friday
Weekend work
ARL Bio Pharma
Oklahoma City, OK
3 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Service - Donor Support Technician. Be the first to apply!