Temporary IT Technician

Temporary IT Technician Department: IT Employment Type: Temporary Location: Austin Compensation: $24.00 / hour Description Brivo is seeking a Temporary IT Technician (6 month contract) for our Headquarters located in Austin, Texas. As a successful employee support person, you will work on hardware/software and a variety of internet applications, networks and operating systems. Key Responsibilities Coordinate, diagnose and troubleshoot incoming employee tickets Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using remote access Provides timely resolution of tickets or escalation on behalf of employee appropriate technical personnel Supports and maintains effective relationships with users Track inventory of all IT-related hardware and software Ensure performance security, and uptime of corporate network and systems, including firewall, spam filtering, e-mail, collaboration, VOIP, VPN Support of hosted/SaaS ERP, Voip, Email, File sharing, etc Communicate to management when IT requirements dictate new purchases Implement and maintain internal systems/applications Manage physical and logical access to facility systems and applications Manage wordpress Skills, Knowledge and Expertise Two or more years of experience working with either fiber-based networking or managed services, such as Fiber Internet Access, High-Speed Data, Ethernet, Managed Network Services, Managed Security Services, Managed Wi-Fi Services, Enterprise Trunking, Hosted Voice and Enterprise TV Services Experience with network protocols, RF, routers, layer-2 switches, VPN, CWDM, HFC plant and delivery system, routing protocols and policies, Wi-Fi and VoIP platforms Working knowledge of wireless technology In depth knowledge of hardware and software Excellent interpersonal skills with a passion for delivering exemplary customer service Ability to take direction, working well with both in a team and alone Excellent communication skills, both verbal and written Demonstrate self-confidence, energy, and enthusiasm in a professional manner #J-18808-Ljbffr Brivo, Inc.