Customer Service Associate

Customer Service Specialist, Inventory PlannerLocation: Hillsboro, Nearest Major Market: Portland OregonJob area: Customer ServiceDSV – Global Transport and LogisticsAt DSV, our purpose is to keep customers' supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society. Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services. As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.Job Posting Title: Customer Service Specialist, Inventory PlannerTime Type: Full TimeSummary:Perform inventory planning activities including material stocking level and consumption analysis and generation of purchase requisitions to ensure all required materials are available to support operations. Communicate regularly with engineers, buyers, commodity managers, MRP controllers, warehouse shipping/receiving staff, and suppliers. Ensure adequate supply of material to service customer needs while minimizing inventory investment. Provide a high level of customer service to both internal and external customers.Essential Duties and Responsibilities:Analyzes replenishment dataGenerates reports in ERP system and exports to Excel, reviews and analyzes data and responds accordinglyInitiates, reviews and processes Purchase Demand/RequisitionsManages inventory levels and planning, matching forecast demand with on hand, on order, or in transit quantitiesEffectively communicates with clients both verbally and in writingActs as the primary customer contact regarding forecast, new part adds, Min/Max levels, reorder points, backorders, obsolescence, etc.Communicates with engineers, tool owners, buyers, and commodity managers to review forecast, consumption history, material changes, new part adds, etc.Collaborates with warehouse, shipping/receiving staff to process material returns/repairs, which may include packing, preparing material for shipment and communication with supplierInforms the appropriate individuals (buyers, site leads, managers) of any issues related to material shortages that may cause an out of stock or machine down situationCoordinates and performs cycle counts and physical inventories to ensure the accuracy of inventory assetsResearches inventory inaccuracies and reconciles accordinglyMaintains accurate and timely data in the ERP system including master records, BOM's, etc.Manages material quality issues, providing strategic analysis and recommendations for continuous improvement initiativesIdentifies & develops material savings projects to generate cost savings and efficiency improvementsPerforms other job-related duties as required.Supervisory Responsibilities (if any): N/AMinimum Required Qualifications:Education and/or Experience: Bachelor's degree from an accredited college in a related discipline with 2 years of professional experience; or equivalent combination of education and work experience.Three (3) years of industry experience in a direct or cross-functional capacity.Skills, Knowledge and Abilities:Computer Skills: Intermediate level in Microsoft Office Suite with demonstrated proficiency in Excel (pivot tables, lookup formulas, etc.)ERP system experienceLanguage Skills: English (reading, writing, verbal)Mathematical Skills: Intermediate mathematical problem solvingOther Skills: Knowledge of Purchasing, Inventory Control and Materials Management methods, principles and practicesAbility to work as a team member and foster a cooperative work environment while also being an individual contributorEffective professional written and verbal communication skillsExcellent problem-solving skillsStrong analytical skills with a focus on critical thinking and business process managementSelf-motivated, energetic and able to perform with little supervisionExceptional customer service and interpersonal skills (external & internal customers)Ability to organize and prioritize a variety of tasks and projectsAccuracy and attention to detailAbility to work in a dynamic team environmentPreferred Qualifications:Education and/or Experience: 2 years Planning Experience in a Manufacturing settingExperience in a semiconductor manufacturing environmentPhysical Demands:While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear.The employee uses computer and telephone equipment.The employee also regularly lifts and/or moves objects up to 10 pounds.Specific vision requirements of this job include close vision and distance vision.The employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals.The noise level in the work environment is usually low to moderate.Work Environment:While performing the duties of this job, the employee encounters those physical demands and work environment characteristics described above.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The expected base pay range is $47,000 - $64,000 Annual. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law.If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at View email address on click.appcast.io.