Customer Service Associate

Customer Service Specialist

Company: Ultimate Staffing (Roth Staffing Companies)

Location: Remote (High-volume setting)

Overview

The Customer Service Specialist focuses on understanding and fulfilling customer needs while building and maintaining strong relationships.

Primary Responsibilities

• Handle incoming calls, emails, and faxes from customers with professionalism and care.
• Provide precise information to potential clients regarding services and pricing options.
• Investigate and resolve customer inquiries promptly.
• Set up new accounts and manage order entries efficiently.
• Keep accurate records of interactions, noting actions and outcomes in the database.
• Determine when escalation is necessary and transfer calls accordingly.

Core Skills

• Ability to work independently while managing multiple tasks.
• Strong communication skills and the ability to resolve conflicts effectively.
• High attention to detail and organizational skills.
• Strong problem-solving abilities and professionalism in both written and verbal communications.
• Basic proficiency in computer applications such as Windows and Outlook.
• Ability to manage time effectively and maintain composure under stress.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. The employer considers all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws.