Registered Nurse - Intake/Triage Hospice

Registered Nurse - Intake/Triage Hospice

This position is responsible for providing clinical triage support to patients, families, and caregivers as well as supporting the hospice field staff. This position also reviews clinical documents including medication records and referral information as part of the hospice intake process as well as providing phone support in the hospice office as needed.

Estimated Hiring Range:

$49.19 - $60.12

Bonus Target:

Bonus - SIP Target, 5% Annual

Current CareOregon Employees: Please use the internal Workday site to submit an application for this job.

Essential Responsibilities

• Manages incoming phone calls for hospice.
• Reviews all incoming referrals and collaborates with clinicians to gather necessary information to determine appropriateness for hospice services. Collaborates with Medical Directors and hospice leadership as needed.
• Collaborates with other members of the hospice office regarding referrals to ensure timely intakes are scheduled.
• Provides telephonic triage support to patients, families, caregivers as needed for Hospice field staff and advocates for patient needs through support and communication with hospice IDT.
• Involves in reviewing and assigning RN case manager and Hospice team to new referrals.
• Assigns patient visits as needed for back-up and support.
• Gathers and reviews medical records and medication list for accuracy.
• Responsible for documentation in the electronic medical records, assuring accuracy, completeness and compliance with regulations, certification standards, legal and ethical standards according to policies and procedures.
• Assists with hospice chart reviews, as requested.
• Orders DME, medications or supply refills through PBM/3rd party vendor, as appropriate and in line with the practice standard.

Experience and/or Education

Required

• Current unencumbered license as a registered nurse in the State of Oregon
• Minimum 1-year experience in hospice, palliative care/oncology, geriatrics and/or home health
• Experience providing triage support for patients

Preferred

• Bachelor of Nursing degree
• Minimum 2-years' experience in hospice, palliative care/oncology, geriatrics and/or home health

Knowledge, Skills and Abilities Required

Knowledge

• Knowledge of Federal, State and Local regulations, Hospice Medicare Conditions of Participation, and HIPAA privacy rules and regulations

Skills and Abilities

• Demonstrates ability in case management, nursing and counseling in a home-based setting
• Practice within the scope of license, certification or registration, where applicable, and as required by law and regulation
• Computer skills and a working knowledge of Electronic Medical Records systems, MS office, Outlook, and the internet
• Excellent interpersonal skills
• Ability to tolerate and manage grief
• Ability to work both independently and collaboratively
• Ability to work under pressure to meet deadlines
• Ability to take initiative and utilize innovative techniques and ingenuity
• Ability to interact with various departments throughout the organization
• Ability to work flexible hours, if needed
• Ability to plan, prioritize and coordinate multiple projects or tasks
• Ability to adhere to organizational standards, policies and procedures
• Ability to work effectively with diverse individuals and groups
• Ability to learn, focus, understand, and evaluate information and determine appropriate actions
• Ability to accept direction and feedback, as well as tolerate and manage stress
• Ability to see, read, hear and speak clearly for at least 6 hours/day
• Ability to perform repetitive finger and wrist movement for at least 3-6 hours/day

Working Conditions

Work Environment(s): Indoor/Office Community Facilities/Security Outdoor Exposure

Member/Patient Facing: No Telephonic In Person

Hazards: May include, but not limited to, physical and ergonomic hazards.

Equipment: General office equipment and/or mobile technology

Travel: May include occasional required or optional travel outside of the workplace; the employee's personal vehicle, local transit or other means of transportation may be used.

Work Location: Work from home

We offer a strong Total Rewards Program. This includes competitive pay, bonus opportunity, and a comprehensive benefits package. Eligibility for bonuses and benefits is dependent on factors such as the position type and the number of scheduled weekly hours. Benefits-eligible employees qualify for benefits beginning on the first of the month on or after their start date. Housecall Providers offers medical, dental, vision, life, AD&D, and disability insurance, as well as health savings account, flexible spending account(s), lifestyle spending account, employee assistance program, wellness program, discounts, and multiple supplemental benefits (e.g., voluntary life, critical illness, accident, hospital indemnity, identity theft protection, pre-tax parking, pet insurance, 529 College Savings, etc.). We also offer a strong retirement plan with employer contributions. Benefits-eligible employees accrue PTO and Paid State Sick Time based on hours worked/scheduled hours and the primary work state. Employees may also receive paid holidays, volunteer time, jury duty, bereavement leave, and more, depending on eligibility. Non-benefits eligible employees can enjoy 401(k) contributions, Paid State Sick Time, wellness and employee assistance program benefits, and other perks. Please contact your recruiter for more information.

We are an equal opportunity employer

Housecall Providers is an equal opportunity employer. The organization selects the best individual for the job based upon job related qualifications, regardless of race, color, religion, sexual orientation, national origin, gender, gender identity, gender expression, genetic information, age, veteran status, ancestry, marital status or disability. The organization will make a reasonable accommodation to known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the operation of our organization.