Valet Supervisor

Responsible for assisting guests in fulfilling their needs and requests with an efficient, courteous, and professional level of service appropriate to that of a Four Diamond hotel. To supervise the valet department and ensure that all company polices, and procedures are followed. Two or more years of Supervisory experience Experience as Valet Lead Should have proper phone etiquette, people, and strong communication skills. Pleasant and outgoing personality. Excellent organizational skills. Should have personal computer skills; Microsoft Office Suite including Outlook program knowledge preferred. Able to remain calm and professional in a busy environment. Previous Four Diamond hotel experience. Experience with Kronos time keeping. Ability to assess different situations and determine correct results in a quick and professional manner. Professional appearance Must read, write, speak, and understand English Essential Job Functions: Knowledge of room availability at all times, for future and present dates. Maintains appropriate staffing levels by interviewing, selecting, training, scheduling, evaluating, promoting, disciplining, and terminating team members as needed. To assist with implementation of a Training Program which includes periodic evaluation of guest service standards. Control payroll costs, ensuring sufficient coverage at any given time. Works closely with Hotel Manager to ensure tight, effective, and well-controlled security of guest and hotel property and vehicles. Ensures the Department is properly equipped with supplies and that costs are kept to a minimum. To attend and hold departmental team member and individual meetings. Regularly check the appearance and uniforms of the team members. Ensure service is always of the highest degree and meeting Four Diamond standards. Always be on the lookout for new ideas, study and standardize procedures to improve efficiency of Valet Leads and team members. Ensure that operating equipment is always in perfect working condition. Handle any problems and guest complaints when necessary. Be aware of special promotions within the hotel, spa, entertainment, and casino. Ensure close communication with other departments in the hotel, spa, entertainment, and casino. Enforce with all team members, the company policies and procedures pertaining to hotel regulations and standards. Check email correspondence and ensure procedures for handling inquiries and requests are handled in a timely manner. Ensure the productivity and efficiency of valet parking. Constantly overseeing work done. Ensure that team members are always aware of room availability and do not inform walk-ins that the hotel is full without directive from Hotel Manager or Reservation and PBX Manager. #J-18808-Ljbffr