Information Technology Help Desk Technician

Dew Software

Hi,

I hope you're doing well. I'm Naveen from DewSoftware, and we have an exciting open position that may interest you. Please share your updated resume, and I'll reach out to schedule a convenient time to connect.

IT Service Desk Technician

Location: Boston Seaport Office (Onsite)

Duration: Long-term Contract

Mandatory Skills

Strong experience supporting Microsoft O365 applications including Outlook, Teams, SharePoint, Word, and PowerPoint
Hands-on experience troubleshooting hardware, software, and basic network issues
Experience with Jira IT Service Management (JSM) or similar ticketing systems
Proficiency in desktop/laptop deployment, installation, configuration, and support
Strong knowledge of Windows operating systems and end-user support
Experience performing software installations, upgrades, patches, and routine maintenance
Ability to provide technical support via phone, email, and in-person interactions
Strong customer service and communication skills with the ability to support non-technical users
Experience maintaining IT asset inventory and documentation
Ability to create and maintain support documentation and knowledge base articles
Experience conducting end-user training and IT awareness sessions
Strong troubleshooting and analytical problem-solving skills
Ability to manage multiple tickets/tasks and prioritize workload effectively
Collaborative team player with experience working with internal IT teams and external vendors
Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience)
Willingness to work onsite in Boston Seaport office during 12 PM – 8 PM EST shift
Ability to travel occasionally (3–4 times per year)

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Vacancy posted 6 hours ago

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