Operational Process Manager-Warehouse

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Now is the best time to join Johnstone Supply. The Operational Process Manager plays a key role in supporting both sales and operations across assigned branch locations and companywide initiatives. This position ensures operational efficiency and consistency by developing, implementing, and maintaining standardized processes for showroom and warehouse functions. The role involves training and supporting teams in best practices related to inside sales and warehouse operations. Reporting to the Director of Operations and working closely with Regional Managers, this role helps drive the company's value proposition by enabling operational excellence. The Operational Process Manager partners with Regional, Branch, and Warehouse Managers to deliver exceptional customer experience through effective process execution, hands-on training, and continuous operational support. Our customers are professional certified Technicians and Contractors who come to Johnstone for our product selection, expertise, and quality service. Johnstone is growing, and so can you.

Position responsibilities:

• Leads companywide warehouse and showroom processes and systems in assigned region and companywide as needed.
• Initiates, identifies, recommends, documents, trains, and implements standard operating procedures related to smooth and consistent operations to ensure a positive customer experience. Implements improved process initiatives through communication, training, and oversight.
• Analyzes, assesses, and reports on existing operations and proposes strategies and best practices to improve processes and procedures related to sales and operational procedures. Works in collaboration with other departments and branch personnel to devise consistent practices that build a cohesive approach to delivering a superior customer experience and achieving financial goals.
• Actively participates in onboarding new employees for assigned areas and as assigned companywide. Includes training, supporting, and following up with new employees and also the designated regional Lead personnel.
• Delivers consistent, ongoing training for existing employees that ensures processes are properly executed companywide. Develops materials and methods used to provide related training and reference.
• Acts as part of acquisition and transition team for new properties. Ensures effective transition of new locations and acclimation of acquired personnel.
• Acts as point of contact for continuous and consistent improvement and process expertise for inside sales, warehouse, and customer support positions. Provides onsite and remote assistance for branches as needed to ensure appropriate support of sales and operations. Monitors and audits processes for assigned branches; proactively identifies gaps and risks, addresses issues, and trains based on identified needs.
• Utilizes and maintains expertise in the ERP system and other Ware Group technology in order to develop, implement, support, improve, and train on inside sales and warehouse processes.
• Performs research, establishes benchmarks, analyzes data, and writes reports.
• Performs other duties as assigned.

Position requirements:

• High School or general education degree (G.E.D.) required. Four-year degree in business administration, management, logistics or marketing preferred.
• A minimum of five years' experience in inside sales, management, or warehouse and logistics management. Two of these five with Johnstone Supply-The Ware Group preferred.
• Up to 75% travel expected, including both air and ground transportation, within assigned regions and across company locations at a multistate level.
• A solid understanding of branch operations and methodologies is very important with a strong work history in managing all aspects of wholesale distribution.
• Knowledge of inside sales and customer support processes such as sales order entry, pricing, warranty, and delivery.
• Knowledge of financial operations including costs of operation, return on investment, and budgets.
• Project management skills including establishing objectives, timelines, and deadlines; action planning to meet deadlines; evaluating current and future positions.
• Problem solving skills with ability to actively listen, interpret and meeting the needs of others, and diagnosing and rectifying problems.
• Ability to develop efficient work procedures, support, train to, and implement operating procedures.
• Ability to train employees across varying skill levels. Excellent teaching skills with ability to identify needs, impart knowledge, determine follow up needs, and ensure learning and development. Ability to train employees across varying skill levels.
• Excellent communication skills and the ability to motivate positive work behaviors of warehouse and store personnel.
• Solid interpersonal skills with ability to communicate proficiently in English in both written and verbal formats.
• Proficient in Company-utilized software platforms including but not limited to Epicor/Eclipse and Microsoft suite of products. Experience with RF technology and knowledge of Eclipse ERP preferred.

Johnstone Supply is strongly interested in hiring a great candidate that exhibits work behaviors & values that are conducive to building and maintaining a strong and effective company culture. These behaviors include:

• Safety: Always prioritizes safety, both at work and at home, while ensuring those who work for you work safely.
• Customer Focused: Take the perspective of those we serve, anticipate their needs, and responding quickly.
• One Team: We win together by collaborating with each other, focusing on the common goal, and leveraging the strengths of the team.
• Own It: Take the initiative, act with a sense of urgency and pride, do things right the first time, and always act with integrity.
• Innovate: Embrace and create change that drives continuous improvement and customer-valued solutions.

At Johnstone Supply, we recognize that our employees' growth, well-being, and success drives the company's success. We offer a competitive wage, in addition to health and wellness benefits including customizable plans for medical, dental, vision coverage, and options for alternative care. We provide the resources you need to take charge of your well-being, including:

• Paid Time Off (PTO) - 3 weeks of PTO for individual contributors and 4 weeks for leaders
• Safe Harbor 401(k) - 100% employer match up to 5% of base pay and immediately vests
• Holiday pay - we recognize and pay our employees for 7.5 holidays per year
• Employer subsidized medical, dental, and vision plans.
• Employer paid life insurance and long-term disability
• Voluntary short-term disability, accident and critical illness insurance
• 24/7 Access to virtual care/telehealth options, and Parental Time Off
• Flexible spending accounts (FSA)
• $100 wellness reward for completing annual health check-up
• Employee Assistance Program (EAP) for you, and your family
• Coverage for chiropractic, acupuncture, and message therapy services
• Tuition reimbursement, up to $5,250 per year
• Employee referral bonus program - earn up to $4,000 per year
• Employee service milestone recognition program
• Employee discounts on products & retail discounts
• Variety of incentive plans for employees
• Bi-weekly pay days on every other Friday
• Opportunity to apply for the John M Shank Memorial Scholarship Fund, available to both Johnstone employees and children of employees

We understand that our employees are the cornerstone of our success. Our commitment to continuous improvement & investment in our people is only matched by our commitment to superior customer experience.

Johnstone Supply is North America's leading wholesale distributor of HVACR equipment, parts, and supplies. Over the last seven decades Johnstone has grown into the industry leader with over 450 distributor branches and 6 distribution centers throughout North America resulting in over $4 billion in annual sales. We work with some of the largest companies in the world, including Daikin/Goodman, Honeywell, Emerson, Johnson Controls, Google, and Fujitsu, to provide contractors with world class products, technical expertise, and quality service.

EOE & E-Verify Participating Employer.