Paratransit Quality Control Supervisor-2

Paratransit Quality Control Supervisor First Student is seeking a dependable, organized, and hands‑on supervisor to lead the Quality Control shift team. This role is responsible for supervising daily QC operations, supporting team performance, verifying fleet readiness, and ensuring that paratransit vehicles are accounted for, inspected, positioned, and ready to support service. Pay Rate: $22.00/hr Key Responsibilities Supervise, coach, and support Quality Control staff during assigned shifts. Train new QC team members on daily procedures, expectations, safety practices, and workflow standards. Assign shift responsibilities and ensure all required QC tasks are completed fully and accurately. Monitor team productivity, efficiency, attendance, and overall shift performance. Support employee retention by helping resolve conflicts, answering questions, and escalating concerns when needed. Verify fleet inventory according to shift requirements, ensuring vehicle whereabouts and fleet status are accurately communicated. Oversee vehicle staging, repositioning, and readiness activities as needed. Communicate with operations, dispatch, maintenance, and management regarding vehicle status, delays, concerns, or workflow issues. Help identify process gaps and recommend improvements to enhance team performance and daily efficiency. Maintain a safe, organized, and professional work environment. Perform additional duties as assigned by management. Qualifications Prior supervisory, lead, dispatch, fleet, transportation, maintenance, logistics, or operations experience preferred. Experience with training, coaching, or assigning work to employees preferred. Strong communication and problem‑solving skills. Ability to stay organized while managing multiple shift priorities. Experience working well with drivers, dispatchers, maintenance staff, QC employees, and management. Strong attention to detail, especially when tracking vehicles, fleet status, and shift completion. Ability to resolve basic employee concerns and appropriately escalated issues. Dependability, accountability, and a team‑first approach. Basic computer, reporting, or inventory tracking skills preferred. Must be able to follow company policies, safety procedures, and operational standards. Physical Requirements and Working Conditions This position may require standing, walking, bending, reaching, and moving throughout the yard, shop, or operations area during a shift. The role may involve working both indoors and outdoors in various weather conditions. Candidates must be able to safely perform job duties in an active transportation environment and follow all company safety policies. Equal Employment Opportunity Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. First is committed to providing a drug‑free workplace and considers qualified applicants with criminal histories consistent with applicable fair‑chance ordinances. #J-18808-Ljbffr Maggies Paratransit Corp