VP of Operations

Who We Are 

At Elliron Residential, we are building more than communities. We are building trust, partnership, and long-term value.Our vision is simple: where excellence feels personal. Our mission is to be the multifamily property management firm owners are proud to partner with — and that top industry talent strives to join — because we raise the bar for uncompromising integrity, operational excellence, and team empowerment.Those aren't just words on a wall. They're the standards we live every day. If that's how you work too, we want to meet you.

The Role 

The Vice President of Operations is a key business leader responsible for the overall performance of our portfolio, including investment objectives, compliance, marketing positioning, people development, asset quality, and financial goals. This role provides strategic direction and hands-on leadership to Regional Managers, the Director of Construction and Maintenance, the Director of Training, and other key team members across the portfolio.

What You'll Be Responsible For

Leadership & Team Development

• Hire, train, supervise, and develop Regional Managers, the Director of Construction and Maintenance, the Director of Training, and other direct reports
• Host weekly one on one meetings with each direct report to build individual leadership skills, plus a weekly operations meeting with key leaders and department heads
• Coordinate annual performance reviews and set measurable, SMART goals for each team member
• Cultivate an environment of open communication that supports consistent, best-in-class practices across the portfolio
• Uphold and champion Elliron's core values across every team and property

Financial & Asset Performance

• Closely monitor the financial performance of each asset to maximize returns
• Complete an executive review of monthly financials before they go to Asset Management or ownership
• Partner with Regional Managers to prepare and approve annual property budgets, and review monthly financials against budget guidelines
• Work with Regional Managers and the Director of Construction and Maintenance to build five-year capital improvement plans for the portfolio
• Monitor monthly collections, receivables, and evictions for properties needing extra attention

Property Oversight & Quality

• Complete quarterly community inspections alongside each Regional Manager
• Audit every property in the assigned area quarterly, walking the grounds and reviewing administrative procedures for compliance with company policy and applicable law
• Partner with Regional Managers and the Director of Construction and Maintenance on ongoing community safety programs
• Help resolve escalated resident conflicts alongside Regional Managers as needed
• Oversee the Director of Construction and Maintenance's review, approval, and completion of capital projects

Strategic & Vendor Relationships

• Act as the liaison between ownership (or ownership's representative) and property management
• Establish and maintain national vendor contracts to secure the best pricing in the market, and build relationships with new vendors and suppliers
• Support the investigation and feasibility review of potential new acquisitions
• Partner with Asset Management and ownership on business development efforts to grow the portfolio
• Conduct property tours with current and prospective investors or owners
• Stay current on local, state, and federal issues affecting property management, and recommend policy updates to align with the company's strategic direction

What We're Looking For

• Bachelor's degree in Business Management or equivalent industry certification preferred
• CPM or CAPS candidate preferred
• Ten or more years of property management experience, including a demonstrated track record leading high-visibility or performance-challenged properties
• Proven ability to manage multiple assets under varying conditions; renovation experience preferred
• Proficiency in Microsoft Word, Excel, and property management software (Yardi preferred)
• Advanced understanding of landlord-tenant law and applicable city-specific regulations
• Working knowledge of OSHA, Fair Housing, ADA, and EPA standards as they relate to property management
• Strong leadership, team-building, and motivational skills, with excellent written and verbal communication
• Experience preparing and analyzing financial data, budgets, and market surveys
• High energy, self-motivated, and comfortable prioritizing multiple deadlines in a fast-paced environment
• Reliable transportation and a valid driver's license; some travel required

What You'll Get

• Health, dental, vision, pet, life, disability, and 401(k)
• Paid holidays and PTO, with accrual that increases with tenure
• Leadership development and skills training
• Company events, holiday savings program
• A real path upward — we promote from within

Elliron Residential is an equal opportunity employer. We are committed to building a diverse, inclusive team and celebrating the people who make it great.