Client Services Representative

Job Description

Job Description

Client Services Representative

Our Client Services Representatives act as liaisons between the patient and doctor's office to answer questions and resolve issues related to customer billing. Must be able to read an EOB, work in a patient account to track billing and ensure that the notification process was followed. This posi8tion requires an individual with experience in patient billing, excellent customer service skills, attention-to-detail and the ability to multi-task while maintaining a professional demeanor.

Essential functions

Experience reading EOB's

Answer patient calls in a courteous, professional manner at all times

Make notes in patient accounts as to action taken to resolve problems and respond to inquiries

Handle resolution of secondary claims

Help with collections and refunds

Disperse refunds monthly

Compare patient collection balance reports against aging claim reports

Report to supervisor recurrent problems with clients

Adhere to all HIPAA guidelines and regulations

Competencies

Able to act independently in productivity-based environments

Strong interpersonal and communications skills to work successfully in a team environment

West Coast Dermatology Billers is a medical billing company with a focus on dermatology. We believe it takes communication, respect, trust, and empathy to create a positive culture in the workplace. We pride ourselves on quality, ethics, and having the best of the best with an average staff tenure of 8 years.

Company Description

West Coast Dermatology Billers is a medical billing company with a focus on dermatology. We believe it takes communication, respect, trust, and empathy to create a positive culture in the workplace. We pride ourselves on quality, ethics, and having the best of the best with an average staff tenure of 8 years.