IT Systems Specialist

Information Systems Specialist


Salary: $70,000 - $90,000
Multi-Unit Hospitality & Restaurant Group | Livingston, NJ


We are seeking a hands-on Information Systems Specialist to support corporate offices, restaurants, hotels, and remote users across a growing hospitality organization. This is a highly visible role for an IT professional who enjoys solving problems, supporting operations, and working across infrastructure, Microsoft 365, networking, and hospitality technology platforms.



What You'll Do

• Provide IT support for corporate users, restaurants, hotels, and remote employees
• Troubleshoot hardware, software, networking, POS systems, Wi-Fi, printers, and Microsoft 365 issues
• Administer Microsoft 365 including Exchange Online, Teams, OneDrive, SharePoint Online, Entra ID, and Active Directory
• Manage SharePoint Online site creation, permissions, configuration, and information architecture
• Support networking environments including TCP/IP, DHCP, DNS, VPNs, VLANs, and Meraki dashboard administration
• Assist with malware remediation, spam filtering, endpoint support, and operational security
• Handle onboarding, account setup, documentation, vendor coordination, and ticket management
• Support hospitality systems including Oracle Simphony, Toast, Aloha, NCR, and PMS platforms

Requirements

• 3+ years in a direct IT support role including Help Desk, Desktop Support, Technical Support, or Systems Support
• Experience supporting multi-site operations and remote users
• Microsoft 365 administration experience in a business environment
• Hands-on SharePoint Online experience including site creation, permissions, configuration, and information architecture
• Strong Microsoft stack knowledge including:
  • Exchange Online
  • Teams
  • OneDrive
  • Entra ID
  • Active Directory
  • Windows administration
• Experience with PowerShell scripting for Microsoft 365 administration or reporting
• Networking fundamentals including TCP/IP, DHCP, DNS, VPNs, Meraki dashboard administration, and VLAN design
• Security and endpoint support experience including spam filter administration and malware remediation
• Strong troubleshooting, documentation, and vendor management skills
• Experience with ticketing systems and remote support tools
• Strong written and verbal communication skills with a customer-service mindset
• Valid driver's license with ability to travel locally as needed

Certifications Strongly Preferred

• CompTIA A+
• Network+
• Microsoft Certifications

Strongly Preferred Experience

• Hospitality, restaurant, hotel, or multi-site retail IT experience
• POS and hospitality systems including Oracle Simphony, Toast, Aloha, NCR, and PMS platforms
• Payment processing and PCI compliance awareness
• Experience leading IT projects including stakeholder and change management
• Technical writing and network/system diagramming experience
• Experience with Microsoft Defender, Sentinel, hybrid identity, Zero Trust, and EDR platforms

Why Join Us?

• Diverse, hands-on IT environment with exposure to infrastructure, cloud systems, networking, and hospitality technology
• Opportunity to work on impactful operational and technical projects
• Stable and growing organization with long-term career potential

If you are a proactive IT professional who enjoys a fast-paced environment and supporting multi-unit operations, we'd love to connect with you.