Vibee - Global Experience Communications Manager

Job Summary We are looking for a highly motivated self‑starter who embodies a passion for music and a love of the live event experience. This role is focused on elevating all content and thought leadership for Vibee’s Global Experiences team.

WHO ARE YOU?

Do you enjoy live events? Do you excel in fast‑paced, creative environments? Then you’re in luck! If you love music and the live event experience, read on.

WHO ARE WE?

Vibee builds unforgettable destination experiences for fans around the world. Founded by Live Nation and Insomniac, we provide fans the opportunity to immerse themselves in the best music and entertainment events on land and sea, from curated activations to bespoke festival packages.

THE ROLE

Event Communications Manager – Global Experiences team, Las Vegas (hybrid schedule). Reports to the Senior Director of Global Experiences.

RESPONSIBILITIES

Communications Planning and Strategy Develop and maintain a comprehensive communications calendar in collaboration with Marketing, Fan Experience, and related departments. Coordinate cross‑functional inputs to ensure alignment and timely execution. Create event‑specific communication plans outlining key messages, channels, and timelines. Written Communications, Brand Voice & Strategy Maintain a consistent brand voice across all platforms and touchpoints. Interpret creative briefs and produce written content for events, experiences, and company initiatives. Research project objectives and target audiences through data, stakeholder input, and market insights. Write and edit high‑quality short‑ and long‑form content that supports brand integrity and business goals. Collaborate with Event Producers, Marketing, and cross‑functional teams from concept through final delivery. Present copy concepts and final deliverables internally and, when required, to artist representatives or partners. Revise and refine content based on internal and stakeholder feedback. Ensure all communications align with brand guidelines and strategic objectives. Copywriting and Content Execution Support and collaborate with Marketing and relevant teams to ensure accurate, up‑to‑date content across ticketing systems. Guest Experience Microsites (Post‑Purchase) Develop and manage content for event‑specific microsites focused on the post‑purchase guest experience. Ensure clarity, usability, and consistency in messaging to support attendees before and during their event journey. Fan & Lifecycle Communications Draft and refine communications including newsletters, announcements, and event updates. Tailor messaging to specific audience segments to maximize engagement and clarity. Customer Service Communications Review and refine customer service language and templates as needed. Partner with the Director of Fan Experience to ensure consistency, tone, and accuracy across all guest‑facing communications. Internal & External Communications; Stakeholder & Partnership Communications Support communication and education initiatives for internal teams and external partners regarding event scope, timelines, and deliverables. Ensure key stakeholders are informed, aligned, and equipped with accurate event information. Internal Alignment Act as a communications liaison across Production, Operations, Marketing, and Fan Experience teams. Support clarity and consistency of messaging across all departments within the Global Experiences division. Business Development & Experiences Presentation Support Assist in the development of business development materials and event‑related presentation decks. Contribute written content and narrative structure to support pitches, proposals, and internal presentations. Cross‑Functional Collaboration Work closely with teams across ticketing, marketing, production, operations, and customer experience to gather inputs and execute communications effectively. Participate in special projects and cross‑functional initiatives to support event delivery and organizational priorities. Metrics, Reporting & Optimization Collaborate with Business Operations to monitor performance of communications and identify improvement opportunities. Provide insights and reporting to inform future communication strategies. Crisis Communications Support the development and execution of crisis communication plans in collaboration with senior leadership. Ensure timely, clear, and coordinated communication during critical or unexpected situations. Continuous Improvement Stay informed on industry trends, tools, and best practices in communications. Proactively identify opportunities to improve processes, messaging, and execution. Other duties as required.

QUALIFICATIONS

3‑5 years of communications experience with a demonstrated work ethic. Bachelor’s degree or equivalent experience. Professional verbal and written communication skills. Knowledge of communication processes and strategies. Proven experience in a communications role, preferably in the entertainment industry. Proficient use of Microsoft Office and Google Suite, as well as communication platforms and tools. Strong project management and organizational skills. Ability to work independently and manage multiple projects simultaneously. Ability to navigate the internet as a communication and research tool. Ability to identify opportunities to link projects, initiatives, or promotions together. Strong work ethic with a high sense of responsibility in an ever‑changing environment. Must be able to handle sensitive matters and exercise excellent judgment. Ability to work independently and within a team to juggle multiple prioritized tasks.

WORK ENVIRONMENT

Must tolerate loud noise levels & busy environments on site at events. May sit for extended periods of time and work in drastic temperature climates onsite at events. Must be willing to work during evening and weekend hours, as required, to meet deadlines. Must be willing to travel domestically and abroad, if required. Must have a current passport and be able to travel worldwide without restriction. Applicants for employment in the U.S. must possess work authorization that does not require sponsorship by Insomniac for a visa.

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. Insomniac strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, citizenship, race, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, intersectionality, or any other basis protected by applicable law. We also consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act. We afford equal employment opportunities to qualified individuals with a disability and will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified applicant, including reasonable accommodations related to pregnancy in accordance with applicable law. Applicants may identify reasonable accommodations needed to perform the essential functions of this position and may contact a Human Resources Representative for an interactive process. Insomniac will also provide reasonable religious accommodations on a case‑by‑case basis. #J-18808-Ljbffr Insomniac Music Group