Customer Care Analyst

Job Description Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world. At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business. Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world‑class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business. To learn more about playing for Team Amcor, visit Responsibilities Drive and monitor proper date management, item management, on ISCC items in the Cust Main Screen Monitor item pricing structure to adhere to ISCC pricing guidelines Monthly reporting on ISCC (or as required basis) Yearly reporting on totals items sold including ISCC items Monitor and resolve ISCC exclusion reports Provide foundational data for Sustainability Team ITrade – When required, maintains and troubleshoots EDI (Electronic data interchange) connectivity with customers within the order to cash process. Working to minimize repeatable errors by working with customer care and other areas as needed. Customer Portal Maintenance – When required, this role is the point of contact for assigned external customer and third‑party online portals to provide accurate and up to date information to customers related to product inquires, returns, credits, and general inquiries. Global Data Synchronization Network – When required, works closely with product line management, marketing, sales, and customer care to maintain Global Data Synchronization Network (GDSN) item attributes through OneWorldSync Portal. Perform new item upload and maintenance of existing items in the OneWorldSync Portal to meet GDSN requirements as outlined by existing and potential customers. Other tasks as assigned. Qualifications 2+ years of experience in Customer Service or Data Analytics Proficient in Microsoft Excel and related Office applications Effectively communicate with customers, both external and internal JD Edwards experience required, item set up/customer cross reference/Bill of Material - preferred Strong verbal and written communication skills. Organized, detailed and strong multi‑tasking skills. Expectations We expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win. We are winning when: Our people are engaged and developing as part of a high‑performing Amcor team Our customers grow and prosper from Amcor’s quality, service, and innovation Our investors benefit from Amcor’s consistent growth and superior returns The environment is better off because of Amcor’s leadership and products Equal Opportunity Employer Equal Opportunity Employer/Minorities/Females/Disabled/Veterans/Sexual Orientation/Gender Identity Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call View phone number on click.appcast.io and let us know the nature of your request and your contact information. E-Verify We verify the identity and employment authorization of individuals hired for employment in the United States. Benefits Medical, dental and vision plans Flexible time off, starting at 80 hours paid time per year for full‑time salaried employees Company‑paid holidays starting at 8 days per year and may vary by location Wellbeing program & Employee Assistance Program Health Savings Account/Flexible Spending Account Life insurance, AD&D, short‑term & long‑term disability, and voluntary benefits Paid Parental Leave Retirement Savings Plan with company match Tuition Reimbursement (dependent upon approval) Discretionary annual bonus program (initial eligibility dependent upon hire date) About Amcor Amcor is the global leader in developing and producing responsible consumer packaging and dispensing solutions across a variety of materials for nutrition, health, beauty and wellness categories. Our global product innovation and sustainability expertise enables us to solve packaging challenges around the world every day, producing a range of flexible packaging, rigid packaging, cartons and closures that are more sustainable, functional and appealing for our customers and their consumers. We are guided by our purpose of elevating customers, shaping lives and protecting the future. Supported by a commitment to safety, over 75,000 people generate $23 billion in annualized sales from operations that span over 400 locations in more than 40 countries. NYSE: AMCR; ASX: AMC Amcor is committed to providing a secure and reliable experience for all job seekers. #J-18808-Ljbffr