Administrative Services Coordinator

ADMINISTRATIVE SERVICES COORDINATOR The Town of Pendleton is seeking an organized, people-focused, and motivated Administrative Services Coordinator to help lead our front-line administrative and customer service operations. This is an exciting opportunity for someone who enjoys improving processes, supporting a team, and making a positive impact on the community every day. In this role, you'll serve as a key member of the Administration Department-helping ensure smooth operations, accurate billing, excellent customer service, and efficient internal coordination. If you thrive in a fast-paced government environment, enjoy problem solving, and are ready to be a go to resource for staff and residents, we'd love to meet you! To view the position profile, please visit Pendleton Administrative Services Coordinator PRIMARY RESPONSIBILITIES Supervises Customer Service Representatives, scheduling, assigning tasks, monitoring performance, and providing training and feedback. Assists with oversight of billing operations, including reviewing billing reports, monitoring account accuracy, and supporting staff in resolving discrepancies. Provides administrative and clerical support including filing, correspondence, scheduling, and data entry. Reviews meter data, billing entries, and customer account updates prepared by Customer Service Representatives. Helps ensure timely preparation and distribution of utility bills, coordinating with staff to meet billing deadlines. Assists with processing invoices, receipts, purchase orders, and financial documentation. Manages business licensing activities and entry of Hospitality Tax remittances. Monitors that businesses submit Business License Tax and Hospitality Tax in a timely manner. Supports reconciliation of utility billing activity with financial records. Supports payroll processing activities, including collecting time and verifying documentation. Provides customer service at the front and oversees staff handling customer concerns, payment schedules, and billing questions. Supports collection processes by monitoring delinquent account reports and ensuring staff follow established procedures. Helps maintain departmental records, databases, and document management systems Assists in preparing materials for audits, meetings, and departmental projects. Supports recruitment processes by scheduling interviews, preparing onboarding packets, and coordinating communication. QUALIFICATIONS FOR CONSIDERATION Education & Experience Bachelor's degree in Business, Accounting, or a related field preferred. Three (3) years of administrative or clerical experience, including one (1) year in customer service or billing. Supervisory experience preferred, or an equivalent combination of education and experience. Skills & Competencies Strong knowledge of office operations, data entry practices, and general accounting principles. Familiarity with utility or service billing processes is a plus. Proficiency with Microsoft Office (Word, Excel, Outlook) and Microsoft Teams. Ability to learn and utilize the Town's software systems. Excellent communication-both written and verbal. COMPENSATION The salary range at the time of hire is expected to be between $58,000 - $70,000. The salary offered will be commensurate with experience. The Town offers comprehensive benefits to complement the salary provided to staff.