Veteran Support Specialist

Why work at Rocky Mountain Human Services?

You will have the opportunity to contribute to an organization that is dedicated to embracing the power of community to support individuals and families in creating their future.

RMHS provides great benefits such as:

• Employer paid medical options, dental, and vision benefits
• Generous paid time off such as vacation, sick, personal, and holidays
• Life and disability insurance
• Tuition reimbursement (full-time employees only)
• Mileage reimbursement
• 403(B) with company match
• Employee assistance program

Position Purpose

The Veteran Care Coordinator (VCC) provides direct, in-person, progressive case management services to vulnerable Veterans and their households who are homeless or at risk of homelessness. The VCC delivers respectful, tailored, and trauma-informed services to support housing stability and ensure Veteran clients receive necessary assistance. This position functions as part of a collaborative team of case managers and specialists providing supportive services under the Veterans Administration (VA) Supportive Services for Veteran Families (SSVF) program. Occasional travel throughout Colorado may be required.

Essential Duties

• Provide services to eligible Veteran households to obtain and maintain safe, stable, permanent housing. Services may include office meetings, home visits, phone calls, and transporting clients to access housing opportunities and community services.
• Maintain regular contact with clients-at minimum twice monthly-to assess progress toward housing stability and accessing needed resources.
• Maintain timely, accurate, and detailed documentation in Caselogic and the VA-required Homeless Management Information System (HMIS).
• Assess the need for temporary financial assistance in accordance with the SSVF Program Guide to support clients' housing plans.
• Collaborate with Veteran households and SSVF team members on discharge planning to support long-term housing retention.
• Develop and maintain in-depth knowledge of government and community programs that enhance housing stability for Veterans, including researching additional funding sources as needed.
• Maintain working knowledge of SSVF program guidelines to ensure full adherence when delivering services.
• Perform at minimum bi-weekly region-specific in-office Staff of the Day duties, supporting walk-ins, assisting with applications, and providing individualized referrals to Veterans seeking services.
• Ensure all client information remains confidential in accordance with agency procedures and regulations.

Knowledge, Skills and Abilities

• Case Management Skills: Proficiency in assessment, planning, and intervention with individuals experiencing high needs, barriers, or disabling conditions.
• Customer Service Skills: Ability to build trust through active listening, conflict resolution, mediation, and professional communication.
• Strong organizational, communication, and facilitation skills.
• Ability to work collaboratively within team and community environments to support HAV program success.
• Commitment to ethical practice and confidentiality standards.
• Experience with motivational interviewing, person-centered approaches, solution-focused interventions, and mediation (preferred).
• Cultural Competency: Ability to work effectively in culturally diverse environments and comfort working within military and Veteran cultures.
• Proficiency in intermediate computer functions and Microsoft Office Suite.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Assesses veteran needs and eligibility for services.
• Works with veterans, families and appropriate community agencies to coordinate and facilitate services.
• Ability to meet/work with veterans in a variety of settings.
• Attends staff, team, and department meetings.
• Participates in agency and community planning and education.
• Develops and maintains client case records, plans and reports.
• Ability to drive personal or company vehicle
• Lift and/or carry 20 lbs.
• Sit, stand and walk for reasonable periods of time.
• Maintains prompt and regular attendance.
• Performs related work as assigned.

Minimum Qualifications

• Bachelor's degree in social work, social sciences OR equivalent specialized work experience.
• Prior case management experience.
• Ability to work independently while meeting program expectations and standards.
• Valid driver's license and proof of insurance.

Preferred Qualifications

• Experience working with homeless populations.
• Knowledge of community resources.
• Experience working with military and/or Veteran populations.
• Prior military experience.

Driving Requirements

• Valid driver's license
• Proof of motor vehicle insurance
• Personal vehicle in good operating condition for use during work
• No major violations in the past three years.
• No more than two moving violations in the past three years
• Ability to meet and maintain agency driving requirements and operate agency vehicles

Rocky Mountain Human Services is an Equal Opportunity Employer and is committed to racial, ethnic and cultural diversity and the goals of the Americans with Disabilities Act.