Automotive Software Technical Support & Data Reporting Specialist

Job TitleWe are seeking a versatile, analytical professional to support the installation and troubleshooting of automotive software applications in Microsoft Windows environments while identifying relevant market trends and technical issues. The successful candidate will interpret raw data, resolve problems in a fast-paced, call-center-style technical support environment, and independently deliver accurate monthly reports.Minimum Educational Qualifications:• High School or equivalentRequirements:• Advanced Microsoft Excel proficiency, sound judgment, and strong critical-thinking skills are essential• Extensive automotive diagnostic or OEM experience is not required but would be advantageous• Strong experience of Microsoft Excel to analyze data, create charts and report on trends• Ability to think rationally and work through unfamiliar problems• Comfortable asking questions, challenging assumptions, and seeking clarification when information is incomplete.• Routinely practice clear written and verbal communication• Willingness to follow and improve structured processes• Takes ownership of technical issues and follows them through to resolutionPreferred Skills:• Technical support, help desk, IT support, or call center escalation experience• Exposure to automotive diagnostic tools and software• Creating bug tracking ticket such as in Confluence / JIRAResponsibilities:• Manage technical support cases in a call-center environment serving dealership technicians• Ensure escalated support calls are accompanied by required supporting technical log files, or other documents• Use collective knowledge bases to diagnose and resolve issues• Follow workflows to report and track issues with various bug tracking systems (JIRA)• Produce a monthly report that can track call volumes, trends and recurring problems• Occasionally assist with software validation work on test vehicles**Only those lawfully authorized to work in the designated country associated with the position will be considered.****Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**