Customer Service Representative (Full Time)

Customer Service RepresentativeA Customer Service Representative (CSR) is responsible for managing and responding to inbound customer service and order processing contacts for One World Directs' many client's. The role of the CSR includes but is not limited to; answering customer questions, solving customer issues and completing order processing. A CSR is expected to exhibit a high level of quality customer service consistent with OWD guidelines. CSR's may at times, be asked to take on additional responsibilities such as problem forms, manual orders or other duties as assigned.ResponsibilitiesOrder EntryAnswering customer service related questionsTaking inbound calls/chats/emailsStaying current on client changesSome Up-selling and cross-selling involvedRequired skills and attributesTyping and computer skills, with general knowledge of Microsoft windows.Ability to clearly communicateMust be able to work closely with other employeesProfessional demeanorAbility to learn about different clients and a variety of productsMinimum RequirementsHigh school or GED equivalent requiredPrevious customer experience preferred