Banquet Captain

Join Flynn Hospitality – Be Part of Something Premier At Flynn Hospitality, our mission is simple: to be the premier hotel franchise operator in the world. But what does “Premier” really mean? To us, it’s a mindset — a relentless pursuit of excellence in everything we do. From delivering outstanding guest experiences to investing in the success of our people, we’re all-in on raising the standard in hospitality. We’re currently seeking a Banquet Captain to join our team at Hilton Garden Inn, Allen. Position Summary The Banquet Captain is responsible for leading banquet service operations to ensure events are executed flawlessly and guests receive exceptional hospitality. This role oversees banquet staff during events, coordinates with culinary and hotel leadership, and ensures all set-up, service, and breakdown activities meet Hilton brand standards and Flynn Hospitality expectations. The ideal candidate is a hands-on leader who thrives in a fast-paced environment, delivers outstanding guest service, and takes pride in creating memorable event experiences. Key Responsibilities Event Execution

• Oversee all banquet functions from set-up through service and breakdown
• Review banquet event orders (BEOs) and communicate details clearly to the team
• Ensure room set-ups meet specifications, timelines, and brand standards
• Coordinate with the kitchen to ensure accurate and timely food service
• Monitor event flow and make real-time adjustments to ensure guest satisfaction

Team Leadership

• Lead, train, and supervise banquet servers and event staff
• Assign responsibilities and ensure team members understand expectations
• Provide coaching and support to maintain high service standards
• Foster a positive, team-oriented work environment aligned with Flynn values

Guest Experience

• Act as the primary point of contact for clients during events
• Respond promptly and professionally to guest requests or concerns
• Ensure all guests receive friendly, attentive, and personalized service
• Anticipate needs and proactively resolve issues

Operational Excellence

• Ensure proper handling, storage, and care of banquet equipment and supplies
• Maintain cleanliness and organization of banquet spaces and service areas
• Follow all food safety, sanitation, and safety procedures
• Support cost control efforts by minimizing waste and managing resources effectively

What We’re Looking For

• 1–3 years of banquet or food & beverage experience, preferably in a hotel environment
• Prior supervisory or leadership experience preferred
• Strong communication and organizational skills
• Ability to lead a team in a fast-paced, high-volume environment
• Flexible schedule including evenings, weekends, and holidays
• Ability to stand for extended periods and lift up to 40 lbs

What We Look For at Flynn Hospitality

• A service-first mindset and passion for hospitality
• Ownership, accountability, and attention to detail
• Positive attitude and strong teamwork skills
• Commitment to delivering results and creating exceptional guest experiences

Why Flynn? Because We Invest in You. At Flynn Hospitality, we know that our people are our greatest asset. That’s why we offer a competitive, people-first benefits package designed to support your growth and well-being, including:

• 401(k) with company match
• Comprehensive health, dental, and vision insurance
• Paid time off, sick time, and holiday pay
• Cell phone reimbursement (role dependent)
• Career development opportunities with a growing organization

Equal Opportunity Employer Statement Flynn Hospitality is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. We do not discriminate based on race, color, religion, creed, national origin, ancestry, sex, pregnancy, sexual orientation, gender identity or expression, age, physical or mental disability, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable law. We welcome applicants from all backgrounds and walks of life, and we’re dedicated to fair and accessible hiring practices for everyone.