Account Manager

Account Manager Department: Customer Experience Employment Type: Permanent - Full Time Location: Orlando Reporting To: Ben Edwards Description CMap is a fast-growing software company helping project-based businesses win, deliver, and manage work… profitably. At the heart of our growth is a commitment to building lasting partnerships with our clients — and that’s where our Account Managers come in. This isn’t a reactive customer service role. It’s about building long-term relationships, understanding our clients’ goals, and helping them get real value from CMap. Our Account Management team is deeply embedded in the customer experience. We work closely with Consulting, Support, and Sales to ensure every client gets maximum return from our product, while spotting opportunities to grow and evolve our partnerships over time. At CMap, we keep things friendly and collaborative, with a culture built around openness, autonomy, and shared success. We're proud of what we’ve built, but even more excited about where we’re going — and this role is a key part of that journey. Key Responsibilities Own a portfolio of ~100+ existing US client accounts Drive renewals and reduce churn across your book Identify and convert growth opportunities within existing accounts Bring a value-first approach to every client conversation Build genuine, lasting relationships — not just transactional check-ins Skills, Knowledge and Expertise SaaS or B2B account management/sales experience Comfort managing a large portfolio independently, without heavy process A balance of commercial instinct (growth) and account care (retention) Understanding of how SMB/mid-market clients buy and make decisions What we offer: We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. #J-18808-Ljbffr CMap