Senior Product Manager- Processing
$160k - $230kFull-time
Arcadia
Role Description
We're looking for a product leader who is equally fluent in service operations and technology product management to own Processing. You will define and execute the roadmap that normalizes and validates bill data at scale, and — critically — you will lead the transformation of a labor-intensive, legacy processing ecosystem into an AI- and automation-first operation.
- Own the roadmap for normalizing and validating raw bill data delivered by Plug into clean, structured payables.
- Partner with Operations leadership to map today's most labor-intensive workflows, quantify their cost and error rates, and prioritize automation.
- Define and drive adoption of AI-powered extraction, document processing, and agentic automation.
- Own the roadmap for provider-specific tolerancing rules and exception-handling logic.
- Build the business case connecting automation investment to cost-per-bill-processed improvement.
- Plan and sequence the migration of processing workflows off legacy systems onto modern tooling.
- Ensure Processing reliably generates clean payables that feed Payments.
- Identify and close data quality gaps and processing errors before they become churn events.
- Maintain a prioritized, initiative-aligned roadmap with clear epics, due dates, and OKR traceability.
Qualifications
- Proven experience owning products that include both software and a human service operation.
- Track record of redesigning labor-intensive workflows into automated or AI-assisted processes.
- Hands-on experience shipping AI-powered document processing, extraction, or agentic automation features.
- Experience modernizing or migrating workflows off legacy systems while maintaining operational continuity.
- Comfortable building business cases that connect automation and unit economics to gross margin and pricing decisions.
- Experience with document/data extraction, validation logic, or high-volume back-office processing.
- 6+ years of product management experience, including managing products with an embedded service component.
Requirements
- Experience integrating or modernizing service operations gained through M&A.
- Background in utility billing, invoice processing, or high-volume transaction environments.
Benefits
- "Remote first" culture - work anywhere in the US with a reliable internet connection.
- Flexible PTO - no accrued hours and no limit on vacation days for exempt employees.
- 11 annual holidays.
- 10 days sick leave.
- Up to 3 weeks bereavement leave.
- Up to 4 weeks of caregiver leave.
- Military leave for eligible services or events.
- 2 volunteer days off.
- 2 professional development days off.
- 10 weeks paid parental bonding leave for all parents and additional medical recovery time for eligible employees.
- 75-95% employer cost coverage for medical, dental, and vision benefits for employees and dependents.
Vacancy posted 5 days ago
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