Community Relations Manager

Job Description

Job Description

JOB TITLE: Community Relations Manager

EMPLOYER: Integrated Psychotherapeutic Services

DEPARTMENT: Communications Department

REPORTS TO: Chief Operations Officer

Your Next Big Career Move Starts Here!

Is helping people your passion? Do you want some of your student loans forgiven? Do you enjoy working in the healthcare field? Looking for an opportunity to not only do work you believe in, but also find inspiration in the company that you work for? If you answered yes to any of these questions, then we need YOU to join our amazing team at IPS!

Join our team to receive great benefits like :

● Competitive Compensation

● Hybrid Work Schedule

● Health, Vision, and Dental Insurance

● Paid Time Off

● 401k Plan

● EAP Benefits

● Lifemart Retail Discount Program

● HRSA eligible site for Student Loan Forgiveness Program

SUMMARY:

IPS is a behavioral healthcare company that specializes in outpatient mental health and substance use treatment for adults in socioeconomically diverse populations in Dallas, Ellis, and Kaufman Counties. IPS is a state-funded, non-profit organization, that specializes in the provision of outpatient clinical services for those negatively associated with the criminal justice system. Using empirically validated and evidence-based treatment, IPS strives to ensure the highest level of care for our clients. IPS’ mission is to positively affect change by offering clinical and educational services that assist in reducing adult offender recidivism.

IPS is seeking individuals that are passionate about helping those that struggle with mental illness, substance misuse, homelessness, and forensically involved clientele. We are currently seeking a Community Relations Manager.

DUTIES AND RESPONSIBILITIES:

Community Relations Manager’s sole focus is to ensure positive relationships with current external partners and proactively work to establish new relationships. The Community Relations Manager reports to the Chief Operations Officer to ensure targeted organizational metrics are satisfied and to maintain compliance with the contractual obligations and regulations which govern IPS’ programs. As part of the multidisciplinary management team, the Community Relations Manager is primarily responsible for maintaining full clinical, administrative, and supervisory responsibilities of communications staff.

SUPERVISORY RESPONSIBILITIES:

● Directing, supervising, and evaluating the work activities of

communications staff.

● Professional development of communications staff

● Establishing departmental goals and objectives

● Management of team Key Performance Indicators (KPIs) to meet departmental goals and objectives.

● Completing projects, as assigned

QUALIFICATIONS:

● 1+ year(s) of management experience

● 1+ year(s) of experience in sales and marketing

● Master’s degree in Public Health, Healthcare Administration, Counseling, Social Work or related field , required

● LPC-Associates or LMSWs that are eligible for independent licensure within 3 months of hire, required minimum

● Full and unrestricted active Texas state licensure: LPC, LCSW, RN, APRN, LCDC etc., preferred

● Computer skills required: Microsoft Office Suite, Google Suites, ADOBE Acrobat Pro ● Other skills required: Ability to type at least 40 wpm.

● Job Type: Full-time

COMPETENCIES:

● Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

● Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

● Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

● Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

● Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

● Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

● Frequently required to walk

● Frequently required to sit

● Frequently required to utilize hand and finger dexterity

● Frequently required to talk or hear

● While performing the duties of this job, the noise level in the work environment is usually moderate

● The employee must occasionally lift and /or move more than _6 lbs__

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

#ZR