Admin Specialist - UNC Family Medicine Center at South Durham

Description Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well‑being of the communities we serve across North Carolina. Top-ranked in the nation, UNC Family Medicine provides patient‑centered primary care, conducts groundbreaking research, cares for communities, and trains the best and brightest young doctors and primary care providers. We provide full‑scope patient care for babies, children, adolescents, and adults throughout the life cycle, including maternity care, as well as extensive services for physical health, emotional well‑being, nutrition, acute care, and sports medicine. Our four locations are The UNC Family Medicine Center at Chapel Hill (central location and urgent care clinic), The UNC Family Medicine Center at Durham, The UNC Family Medicine Center at Carraway Village, and The UNC Family Medicine Center at South Durham. Location: The UNC Family Medicine Center at South Durham The primary function of the Administrative Specialist at UNC Family Medicine is to perform and be a resource for all administrative functions. Successful candidates will perform all administrative tasks and be ready to help staff less familiar with administrative roles through complex processes, including scheduling, insurance verification/authorization, referral processing, fax management, form processing, and documentation. The Administrative Specialist is a subject‑point person for administrative concerns and is able to go beyond norms to satisfy patient needs. Extensive expertise in Family Medicine processes, workflow, and layout is essential. Scheduling Familiar with Procedure and all types of Scheduling – Subject Matter Expert Use Epic scheduling reports Manage Referral and Appointment Request Work Queues Schedule medical appointments in person, via MyChart messages, and by phone for patients. Collect insurance card information and input data into the system. Document Management Manage faxes and paperwork delivered for providers Prepare and maintain medical office records for routing, entering data, and resolving minor discrepancies; handle more complex issues with supervisor. Enter data from source documents such as forms, tables, and other materials; resolve discrepancies by contacting appropriate individuals or offices to obtain missing information or correct errors. Sort and distribute/route information such as forms and faxes. Additional Duties Monitor in‑basket and email continually for urgent messages Be visible and available to assist staff and providers Provide administrative coverage for other specialists as needed and assigned Work individually with junior staff as assigned to build overall skill of the team Successful candidates will be service‑focused and offer prompt assistance with general inquiries from internal and external customers. They must exhibit computer dexterity, superior communication and organizational skill. Education Requirements High School diploma or GED Licensure / Certification Requirements No licensure or certification required. Professional Experience Requirements Two (2) years of clerical or administrative experience If a Bachelor’s degree is held, no years of clerical or administrative experience required If an Associate’s degree is held, one (1) year of clerical or administrative experience required Knowledge / Skills / and Abilities Requirements Customer Focus: makes the customer and their needs their top priority and goes the extra mile to satisfy customers; demonstrates ability to resolve customer problems. Technical Expertise: understands the technical aspects of one's job; effectively uses Microsoft Office products to produce reports and documents; demonstrates the ability to learn and master the scheduling system as appropriate. Coachability: receptive to feedback, willing to learn, and embraces continuous improvement. Accountability: manages performance to meet expected results and internal/external customer requirements; works to meet budget and resource constraints in the interest of the strategic plan. Coaching: shares information, advice, and suggestions to help others to be more successful; provides appropriate support and acts as a resource depending on situation and capabilities. Conflict Resolution: uses appropriate interpersonal styles and methods to reduce tension or conflict between people; finds agreement on issues and follows through on implementation. Problem Solving: uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome. Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran, or political affiliation. UNC Health makes reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email View email address on click.appcast.io if you need a reasonable accommodation to search and/or apply for a career opportunity. #J-18808-Ljbffr UNC Health Care